Needed a 33in wide refrigerator to fit into existing space . Noting the number of available 33in wide models is dwindling in favor of 36in ones, this LG product seemed to offer a good balance of features we wanted. Plus, we found it at a decent price point compared to what else is out there.
Compared to our previous Upper freezer/Lower fridge unit, this French Door model is taking some getting used to but it isn't necessarily bad, just different. To start, we transferred items out of our 3/4 full old 21cu ft unit into this 24.2 cu ft unit and, presumably due to the layout differences, certainly didn't have as much space leftover as we expected in the fridge. In the freezer, we actually couldn't fit everything in, despite the freezer being rated at a larger capacity than our old one. My guess is that the new LG fridge gives up too much space to drawer slides for both the main freezer compartment door and the inner pullout drawer, plus the drawer design itself isn't as generous with space as our old unit's one large cavity with single wire shelf was.
The fridge: The door shelf (i.e. tray) space is much more limited, especially on the side with the thru-the-door ice maker. Moving from 2.5' wide continuous trays that extended the full width of the previous fridge's door to little 12" side ones now, we are finding that we have to prioritize finding items that fit into spaces now, rather than being able to group items together by type. For this OCD person, its a learning curve. For example, we could always put our salad dressings all together in one large door tray. Now some go into one tray, some into a second, and some have to go on a shelf. On the ice maker side, it's even more challenging -- since only small items fit because the tray depth is shallow to accommodate the ice maker, stuff gets put in the trays that generally has no relation to each other, other than their relative size. Yes, it maximizes usage of space, but it's never fun having to look in 2-3 different areas of the fridge to fully grasp what you actually have. For example, we now have jellies for our kids' PBJ's stored in 3 places -- left door tray, right door tray & upper right shelf. Same with hot sauces -- you get the point.
Fridge shelves are nice quality and offer plenty of adjustment levels to customize. Its also nice that, if the left & right side shelves are set to the same level, the shelves actually click together to form a more solid shelf across the entire level. The cutaway shelf is also nice in that you can store taller items if necessary, but if not needed, you can return it back to the standard configuration to use the full shelf. Fridge drawers are effective. We use the wide drawer for deli items and it displays them nicely which reduces digging around trying to find what you want. The fruit/vegetable drawers are good size. The humidity options for each seem to be working because we're still trying to find the best setting for the products we store in each drawer.
The freezer: The space issues & drawer configuration were mostly addressed above. Compared to the old fridge design, we sometimes do have to dig a little to find items because stacked items in the main drawer are seen from the top as opposed to the side. Not a big deal, jjust worth noting. In general, food stays frozen, with no warm spots or other issues noted. All in all -- freezer works good.
Outside, the ice/water dispensers are quirky because they both dispense from different spigots. Compared to every other thru-the-door dispenser I've ever used (and I'm certainly no expert on this), this was weird. For cubed & crushed ice, you put your glass into the entire recessed area and press the large panel in the back. The ice storage container in the door only holds about 80 or so cubes, so if you're a high volume ice user, you're going to want to keep an emergency stash in the freezer. Even if you aren't a high volume ice user now, you may become one. The cubes are very small (presumably so they can be made quicker) so you'll initially fill more into your glass AND they'll melt faster so you'll probably need to refill sooner. For water, there's a separate push panel up high & forward, and the water pours out from a little spigot just in front of it. You don't come close to putting your glass "into" the recessed area for water. Plus, there's barely enough separation between the water panel and the spigot to fit anything that doesn't have a small rim. For example, our teapot is almost (i.e. ALMOST, without some serious manipulating) impossible to fill directly because of the arrangement. Other teapot designs/pitchers/etc. may not be possible to fill at all. The pullout tray seems like a nice idea, but I've been unable to use it so far. You can't set a glass on it to fill your water, and the height from it to the top of the recessed area is too short to use it to fit a pitcher (at least OUR pitchers) to fill with ice.
Separately, the outside control panels seems effective. Haven't verified temperature settings to what is actually occurrng inside, but no issues so far with either the coolnees of the fridge or freezer. The "Door Open" chime is a nice idea, but it went off way too quickly and often for our liking and began to bug us. Since the delay time to actuate the chime isn't changeable, we turned it off (thankfully, LG allows you to do so!).
Finally, the aesthetics are nice in general. It really IS a nice looking refrigerator. The fingerprints wipe up easily with a microfiber towel but, boy, there are a lot of them. We've had white appliances previously, so the stainless steel finish is new to us. Not sure how the LG stainless steel finish stacks up to other brands similar finish, but we are certainly wiping this fridge down more than we ever have to any other appliance we've owned. The only item of note is that we did see some bad scratches and flaking off of the finish in the store which the salesman indicated is an unfortunate issue with LG in general, but in our situation, it was a minor issue. We'll be sure to be careful with the finish in our home.
Bottom line is the unit is not perfect but we like it. The noted issues are mostly related to us learning the ins & outs of a new style of refrigerator (French Door) that we've never had before, than it is a reflection on this particular LG model. So, if you need a 33" model, this is certainly a decent option to consider. If you can go bigger to a 36" unit, my suggestion is to do some homework and see what else is out there.