NETGEAR - Orbi AC1200 Dual-Band Mesh Wi-Fi System (3 Pack) - White

Needed to upgrade from weak Spectrum router. Orbi works great, problem resolved!

Good value for the money. Just be aware that the downside of having a dual band system like this rather than a tri-band system is that this system uses one of the bands for backhaul between the satellites, which means that your Internet speed when connected to a satellite will be slightly slower than if your device is connected directly to the main hub. Had I known that, I probably would have considered getting the tri-band model instead since it uses the third band for backhaul and doesn’t really suffer much speed difference between the satellites and the main unit.

My office is far enough away from the main router than made wireless use a struggle and this system makes connectivity better but at the sacrifice of speeds. Whether it's video calls, working online, or gaming, this system keeps you well connected to the internet without any drops and is easily controlled in the NETGEAR app (just don't forget your password.) Only thing missing from the satellite units is an Ethernet port for wired connection.

The Orbi is just another device that does its job. We bought a large house and the internet provider recommended Orbi to cover the whole house with Wifi, which it does. The only documentation in the box is a card telling you to download an app to your phone to set up Orbi. The setup was somewhat cumbersome and confusing but accomplished the task. It comes with 30 days of Netgear antivirus and at least 30 days of nuisance emails, sometimes twice a day. Interesting thing though. I went to the Orbi website and the AC1200 model I purchased at Best Buy is not in the current Orbi product line. I had to look it up in the Support tab. It must have been at Best Buy for a long time.

Worked pretty good for the price of a mesh network

I have no issues with the product, but the ordering experience was awful. I wanted this product initially but did not order as it was not in stock and I needed something more quickly. I ordered a similar product instead because it was listed in stock and used my Birthday discount to purchase. After ordering instead of being available for store pick up next day, availability was listed a week out. I called the store to check on the order the next day (another challenging situation!) and was told that even though the site listed it in stock (1 remaining), that no store had this in stock and would need to be ordered. Asked if there was something similar in stock, again because I was looking for something sooner. I was transferred to the department that would handle, only to have the call ring and ring, ultimately being disconnected. I cancelled the order online, ordered this item as before I ordered it was indicated that it would be delivered 9/8. Once I placed the order, it was indicated that it would not be delivered until 9/10. On 9/11 I then received a text that my original order (that I had cancelled) was in. Based on this overall experience, I would have purchased from Amazon, but delivery was a month out. I understand that things are challenging at this time, but putting accurate information on your web site is essential. I wanted to put feedback regarding this experience on your website, but that was a joke as well. I certainly was not going to pick up the phone once again, sit on hold just be to disconnected. I doubt that I will receive, but I would appreciate my Bday discount applied to this purchase.

It took a while to get it set up. I had to call the help desk multiple times. They were very, very helpful though once I got connected. Spent a lot of time walking me through, trouble shooting, etc. We finally got everythnig working. You get 3 months of free help before it costs you so make sure that everything is all squared away before that time runs out.

I love this system and have had no problems with the system, as all. If and when the system goes down, the problem is always with my provider. I am using Bitdefender as well and love that too because it doesn't seem to slow down the system at all.