I have actually never reviewed a product before but felt, in good conscience, I had to review this one to warn others who might purchase this toaster, as I did, because of all the great reviews. (Go on Amazon and check out all the one star reviews there -- wish I had) We have had this toaster for about one year. It has been a headache and we are shopping for another toaster. Worked great at first but before long issues began to crop up. Here are some of the issues we have had with it:
1. Bread slices and english muffins will fall down into the bottom of the toaster (no, we are not toasting it on the bagel setting) and require quite a bit of effort to get out (we actually have had to work at it with a knife to cut it apart through the slots and then try to shake it out).
2. From almost the start, one side would stay stuck at the bottom and we had to manually lift it back up. Now it is permanently stuck on the bottom.
3. One side will not work and when we use the other side to toast, it now burns everything.
I probably should have returned this when issues started appearing, but I was too optimistic that the issues would disappear (I mean, how could this be when this appliance has all these 5 star reviews??) Maybe we just got a lemon, but given the reviews on amazon... I don't think so. Buyer beware....