A:AnswerThis is a relevant to your issue but right after Xbox came out we purchased our youngest a new one and it didn’t even work for a whole month we took it back they said they couldn’t give us a refund because they’re still working out the kinks I went to the geek squad and there was a guy there That help my husband he took me straight back to the new Xbox and said thank you have a nice day
A:AnswerIf you’re within the time range of your Geek Squad protection plan, you should be covered. To make sure and get a definite answer, go to your local Best Buy/Geek Squad and see what they can do for you. I hope this helps.