“Has anyone had issues with this unit producing a bad odor? I have contacted APC and the woman I have been emailing with had a bunch of questions which I answered. But apparently she did not like my answers and still wants me to answer those questions.”
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Good afternoon and thank you for your time reviewing our BGM1500-US. At Schneider Electric we take customer concerns very seriously and as so, our Quality Engineers monitor the products' performance in the field very closely. We assure that our units are being tested before they are released for sales. As long as this unit is handled following the instructions and used within its intended purpose, then everything should be fine. Now if in case of a failure, we also assure you that our skilled Technical Support Representatives shall be here to help troubleshoot and/or replace as necessary as this unit is covered with a 3 year warranty. Kindly contact our technical team via phone 1-800-800-4272 or chat https://www.apc.com/us/en/tools/chat/ please so we can address the concern and achieve the resolution you deserve. Thanks and have a great day.
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