Questions & Answers

Q: QuestionWhat is the UPS's weight?

• A:Answer The product weight is 25.35 pounds.

Q: QuestionWhat are the dimensions of the UPS?

• A:Answer The UPS has a width of 4 1/10 inches, a length of 16 1/10 inches, and a height of 11 1/2 inches.

Q: QuestionAre there any surge outlets on the UPS?

• A:Answer This model has four surge outlets.

Q: QuestionAre there USB charging ports on this gaming device?

• A:Answer Yes, there are three USB charging ports on this device.

Q: QuestionDoes this gaming product have an LCD display?

• A:Answer Yes, this gaming product has an interactive LCD display.

Q: QuestionHow many total outlets does this gaming product have?

• A:Answer This gaming product has 10 total outlets.

Q: QuestionIs this product certified by Energy Star?

• A:Answer Yes, this product is certified by Energy Star.

Q: QuestionWhat is the joule rating for this product?

• A:Answer The joule rating for this product is 1080 joules.

Q: QuestionWhat kind of warranty comes with this product?

• A:Answer This product comes with a 3 year limited warranty.

Q: QuestionDoes this device have surge protection?

• A:Answer Yes, this device has surge protection.

Q: QuestionHow does this UPS enhance my gaming experience?

Asked 4 months ago by Gears.

• A:Answer Your gaming equipment will never stall or stop working from an electricity glitch, surge or blackout. Your equipment will continue to work. Your equipment will always receive the proper voltage also.

  Answered 4 months ago by MaxxVerified Purchase

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Q: QuestionIf this has an audible alarm that goes off when in use, can it be set not to sound?

Asked 1 week ago by Will.

• A:Answer Thank you for taking the time to provide feedback about our BGM1500-US UPS. You can mute the alarms by pressing Mute button for 2 seconds. See page 7 of user guide https://download.schneider-electric.com/files?p_Doc_Ref=SPD_BU-UM-990-6266_EN&p_enDocType=User+guide&p_File_Name=BU+UM+990-6266C+EN.pdf. If you have questions at your earliest convenience please reach out to APCbySchneider to troubleshoot the issue further. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4 or visit https://www.se.com/us/en/work/support/ and look for the chat icon available from 8AM-8PM EST.

  Answered 1 week ago by APCProductSupport

  
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Q: QuestionHow can I go about ordering a replacement battery for the "1500VA, 120V APC Back-UPS Pro"? I bought one in 2021 and have never had any issues with it until now. Just wondering where can I buy only the replacement battery?

Asked 2 months ago by Vic.

• A:Answer For the Back UPS Model BGM1500BUS, you may visit our website for the replacement battery. You may also place an order through our website for just the replacement battery itself. https://www.se.com/us/en/product/BGM1500B-US/apc-backups-pro-for-gaming-1500va-900w-tower-120v-10x-nema-515r-outlets-rgb-lights-pure-sine-wave-midnight-black/ If you need additional assistance, please reach out to us directly at https://www.apc.com/us/en/support/ so we can address this issue and provide you with the support you need. Support is available Monday to Friday, 8am to 8pm EST.

  Answered 1 month ago by APCProductSupport

  
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Q: QuestionHow long will it provide power to a modem and separate router when they’re the only devices active in case of a power outage?

Asked 3 months ago by Charlie.

• A:Answer Thank you for taking time to provide feedback about our BGM1500BUS unit. Most common low powered routers and modems would consume 10 to 24 watts. But there are some that may use more depending on model check Modem and routers voltage and amperage requirements to see how much they can draw Volts * Amps =Watts i.e 12Volts * 2 amps = 24 watts Since Load is less than 10% the UPS may not report runtime properly but assuming that router and modem is at 90 watts which I see as 1h 14min if lower UPS may not predict it properly but will be a little longer since we have to consider efficiency. Currently Runtime for BGM1500BUS is currently unavailable but use a similar UPS BN1500M2 for comparison it should be slightly similar but wait for data to be available soon for the unit while we update website. See "Run time for load " and enter wattage at BN1500M2's product page https://www.se.com/us/en/product/BN1500M2/apc-backups-pro-1500va-tower-120v-10-nema-515r-outlets-lcd-1-usb-type-c-+-1-usb-type-a-ports/ Runtime will also vary depending on efficiency, load and battery capacity. Typical life span of batteries is 3-5 years and will degrade depending on temperature and charge discharge rate (approximately 200 cycles on Sealed lead acid batteries) Data on product page is based on brand new APC batteries and brand new UPS. If you have other questions we offer email and chat services through our support site. You may also contact us directly at 800-800-4272 option 4 or visit https://www.se.com/us/en/work/support/ and look for the chat icon available from 8AM-8PM EST.

  Answered 3 months ago by APCProductSupport

  
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Q: QuestionIf I purchase this device from bestbuy or Amazon will the warranty be honored? Thanks

Asked 3 months ago by LarryM.

• A:Answer Thank you for taking the time to provide feedback about our UPS. This UPS would come with a 3 year warranty as long it is purchased from Authorized reseller Amazon and Best Buy are, but make sure when you are purchasing UPS online directly purchase from from Amazon not a 3rd party vendor who may be selling refurbished units. You can check warranty of UPS by checking this link and providing serial number https://www.se.com/us/en/work/support/product-support/ups-factory-warranty-information/ If warranty information is unavailable, we offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4 or visit https://www.se.com/us/en/work/support/ and look for the chat icon available from 8AM-8PM EST.

  Answered 3 months ago by APCProductSupport

  
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Q: QuestionCan I plug in the stereo amplifier to this ?

Asked 4 months ago by Aaron.

• A:Answer APC's Back-UPS product lines are designed for use with computer type loads. There are certain equipment we do not recommend like motor loads. You may want to check our FAQ here - https://www.se.com/us/en/faqs/FA158851/ If you need additional assistance, please reach out to us directly at https://www.apc.com/us/en/support/ so we can address this issue and provide you with the support you need. Support is available Monday to Friday, 8am to 8pm EST

  Answered 3 months ago by APCProductSupport

  
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Q: QuestionCan you plug a boiler pump in permanently and the device kick on and off with power interruption

Asked 4 months ago by Anonymous.

• A:Answer Thank you for taking time to provide feedback about our BGM1500B-US unit. Although the UPS has a pure sinewave Typically it is not recommended to run motorized load on a UPS which is made for Computer and Networking type of load unless it is oversized to accommodate in rush current. If you have other questions We offer email and chat services through our support site. You may also contact us directly at 800-800-4272 option 4 or visit https://www.se.com/us/en/work/support/ and look for the chat icon available from 8AM-8PM EST.

  Answered 4 months ago by APCProductSupport

  
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Q: QuestionWill this battery back up work for a C PAP machine and will it automatically switch when power goes out and then back to normal .

Asked 5 months ago by Anonymous.

• A:Answer Thank you for your interest in our products. Theoretically it will work but we do not recommend APC UPS as a back up for any life support equipment since they are not tested for it. Please check article for details https://www.se.com/us/en/faqs/FAQ000270822/. If you have other questions please kindly contact our technical team via phone 1-800-800-4272 or chat https://www.apc.com/us/en/tools/chat/ please so we can address the concern and achieve the resolution you deserve. Thanks and have a great day.

  Answered 5 months ago by APCProductSupport

  
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Q: QuestionHas anyone had issues with this unit producing a bad odor? I have contacted APC and the woman I have been emailing with had a bunch of questions which I answered. But apparently she did not like my answers and still wants me to answer those questions.

Asked 7 months ago by Odor.

• A:Answer Good afternoon and thank you for your time reviewing our BGM1500-US. At Schneider Electric we take customer concerns very seriously and as so, our Quality Engineers monitor the products' performance in the field very closely. We assure that our units are being tested before they are released for sales. As long as this unit is handled following the instructions and used within its intended purpose, then everything should be fine. Now if in case of a failure, we also assure you that our skilled Technical Support Representatives shall be here to help troubleshoot and/or replace as necessary as this unit is covered with a 3 year warranty. Kindly contact our technical team via phone 1-800-800-4272 or chat https://www.apc.com/us/en/tools/chat/ please so we can address the concern and achieve the resolution you deserve. Thanks and have a great day.

  Answered 7 months ago by APCProductSupport

  
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