Questions & Answers
Q: QuestionHow does Greek squad work for Open box? I was fortunate enough to purchase a discontinued earphones that I love. If something happens that can’t be fixed, I want the same thing. How does that work??
Asked by Suomynona.
- A:Answer You won't be able to get the same thing again if it's discontinued, unfortunately. You can only get whatever they have in store for the exchange.
Answered by BoJames
Q: QuestionCan someone else go to a Best Buy store and get them replaced on my behalf or do I need to go there myself?
Asked by Adrian.
- A:Answer Yes as long as they have the proper information
Answered by Skipper
Q: QuestionDoes this cover anything i bought in my account or just the item i bought it with?
Asked by Anonymous.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- A:Answer Every warranty is for the item you purchase the warranty for only
Answered by Blugrl
Q: QuestionDoes the service plan start when the initial ( one year) manufacturing warranty ends?
Asked by Soldier.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- A:Answer It's best to come into the store and talk to a geek team member to answer that question
Answered by Blugrl
Q: QuestionDoes it cover if the headphones got lost?
Asked by Kmcleod.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- A:Answer No it doesn't.
Answered by Blugrl
Q: QuestionAre these ear buds able to be used during execise? If yes, what is the max exercise can this tolorate?
Asked by 14Mike.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- A:Answer Not sure what ear buds you have, but I have found the Powerbeats Pro to be the very best for exercise. I practically never feel them and forget they are on. That is how comfortable they are. They are very tolerant of heavy perspiration and don't slide around. They do tend to disconnect from Youtube more often than I would like, but not enough to choose something else. The sound is not as good as Bose, but they don't have all the other issues with typical earbuds. They are so comfortable in your ears!
Answered by Spehling
Q: QuestionIf for any reason dropped by accident and broke in pieces do you guy replace the item?
Asked by Rudy.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- A:Answer Yes. If you have a warranty and it is up to date and you are paying on it it will protect and cover your iPhone from damages.
Answered by Blugrl
Q: QuestionIf my dog chew them a litte but they still work, could I get a new pair?
Asked by Anonymous.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- A:Answer Yes, just best buy card
Answered by Frank
Q: QuestionI lost one of the earphones. Does my coverage handle that?
Asked by Cee.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- A:Answer Unfortunately they not
Answered by Betty
Q: Questionhow do i start a claim because i dropped them in the river
Asked by Turtle.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- A:Answer Sorry for the late answer you just take the device to Geek Squad inside Best Buy tell them what happened they will tell u right then if it can be fixed or replaced I wish you the Best let me know what happens
Answered by TriciaV










