A:AnswerYes. I called to see if I could exchange because of scratches. I was told yes. You do have 15-day window to do an exchange but add the protection plan and they honor that if you get the membership it's even better because it extends it to a six at a policy and if it's cracked and you do an exchange you still get to keep your protection plan.
A:AnswerIt was brand new watch but it has to be in the manufacture warranty time line other then that they will tell you to go to a store location appointment only to have it fixed
A:AnswerYou can call make an appointment or you can also just show up. I would ask if they're only going to do troubleshooting that you could possibly do yourself and if it isn't troubleshoot issue they will do an exchange and still keep your protection plan if they fix it themselves then you're utilizing that protection plan and it's within that 15 days if you have a membership it will be extended for return or exchange policy like 60 days and price matching
