Questions & Answers

Q: QuestionMy puppy thought my earbuds where a chewing toy. Is that cover, i think it still works but has all the bite marks .

Asked 4 years ago by Anaid.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes

  Answered 3 years ago by Nobodyimportant

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Q: QuestionI purchased a DELL laptop a year ago with a 2-year accidental insurance plan. Now I am having some problems with my keys. If I take it to GEEK SQUAD do they cover it?

Asked 4 years ago by Riddhi.

• A:Answer if it's within the two years, yes

  Answered 2 years ago by BoostFPV

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Q: QuestionIf my cat has chewed through my Turtle Beach Mic Cord before and I’ve used my warranty, if he does it again can I use the same warranty again for the damage?

Asked 5 years ago by Adie.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Hi Adie. Thanks for the great question! Whenever you do an exchange with your Geek Squad Protection, it actually uses it up. So more than likely, you purchased a new protection plan for the replacement headset. So, if this were to happen again, it would utilize the new plan. I hope this makes sense! If you have any other questions or need further clarification, I'd recommend reaching out to your local Best Buy store. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionIf I purchase two chromebooks at the same time, do I have to purchase two accidental protection plans? I am not being given the option when checking out online.

Asked 5 years ago by TORI.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Hi Tori. Thanks for your question! For this type of protection, these cover the individual computer itself. So you would purchase two separate Accidental Geek Squad Protection Plans. If you have any further questions or need help with this, feel free to give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can help you out.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionHi i brought a Samsung galaxy buds and they still have the 2 year protection warranty and I lost one of the does the insurance covers that?

Asked 5 years ago by Juan.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Thanks for your question, Juan. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. Generally, the plan does not cover a lost item. If you have any questions about your plan, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI purchased a laptop but I did not purchase geek squad. Can the person I bought it for add the insurance after the fact. It was a gift . Also if they don’t like it (if it’s to big) can they return it and do the have to pay a restocking fee.

Asked 5 years ago by Afterthefact.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer The person who receives the laptop can purchase protection at a later date so long as the item is still within the return period. For full details on our Return & Exchange Promise and Restocking Fees, please visit us online at www.bestbuy.com/return.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI got one year of the accidental geek squad protection and my go pro was stolen within the first two weeks so A:wouldn there any way Of tracking it? If not would the protection help me with a new one?

Asked 5 years ago by Ezzi.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Unfortunate. Probably not.

  Answered 5 years ago by Brazzini

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Q: QuestionThe left speaker in my ASUS ROG laptop makes cracking noise somehow, does the protection cover for parts repairment/replacement?

Asked 5 years ago by NateNateNateee.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Yes

  Answered 3 years ago by Nobodyimportant

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Q: QuestionI've looked at my service contract with the geek squad and there's nowhere that it shows a dollar amount just reached with a repair that's your service contract will be canceled. Can you show me a copy where it says the amount before cancel

Asked 5 years ago by Ddot3630.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Hello! To see the specific terms and conditions for your Geek Squad Protection (GSP) plan, please visit www.geeksquad.com/termsconditions. ^Jenni

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionMy son owned his AirPods for one hour before dropping one of them in our lake. What is the coverage having the two year plan?

Asked 6 years ago by Chris.

• A:Answer The protection plan does not cover lost or stolen items.

  Answered 2 years ago by BoostFPV

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Q: QuestionI bought this tablet from ebay for $500. Would this plan cover that purchase for that amount and from another website. If not can I get a plan from best buy for this purchase.

Asked 6 years ago by SSGV4.

• A:Answer The Geek Squad plan says that they cover every electronic device in your house. even if you did not get it from Best Buys. You can't go wrong by trying.

  Answered 4 years ago by Avengerwolf

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Q: QuestionOn 3/3/19 I Purchased a lg stylo 4 along with the 39.99 ADH. Droped it ! . None in stock .wile waiting on service conformation I bought a g6 with 79.99 ADH. Rep said i need to pay another 40 dollars for a replacement only..? NO REFUND. ?

Asked 6 years ago by Sean.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer No.

  Answered 2 years ago by BoostFPV

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Q: QuestionIs the accidental plan like a one time use type deal?

Asked 7 years ago by Bill55589.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Yes it is a 1 time deal. You’ll get refunded what you originally paid minus the protection cost. And you can proceed to buy another product and so the warranty if you wish to it as well

  Answered 6 years ago by Idiotdetector

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Q: QuestionI lost my H5 Session due to fire damage in the Tubbs fires up here in Sonoma County, CA & was wondering if fire damage is covered in the 3 year protection plan & if I will need to sift through whats left of my house to find the melted cam for replacement?

Asked 8 years ago by coorkie.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Best bet would be your home owners insurance will replace it and the protection plan would still apply to the new replacement camera if it is the same model. If it got burnt in a place where home owners insurance does not cover it then I would find the melted part or something that you think could be it and bring that in for repair. They will likely issue you a new one instead of repair but then your accidental plan would be fulfilled so I say go with Home owners and keep the accidental plan on going. Good luck!

  Answered 7 years ago by NamT

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Q: QuestionIs the 2-Year accidental Geek Squad Protection Transferable to a new owner?

Asked 8 years ago by Dee.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer You may contact Best buy representative to get help with your warranty inquiry. You may also complete the e-mail form at the contact page.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionHow do I renew my accidental plan for the Go-Pro, the warranty is ending in November and I want to make sure it stays covered.

Asked 8 years ago by Elisha.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer You want to take it to best buy, they will look at the Go pro I think, then renew it. If you don't have a receipt I'm sure they can look it up by your information. Just pay for the next year and your done.

  Answered 7 years ago by BryaN505MVerified Purchase

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Q: QuestionIf i got an item replaced with Best Buy insurance do i have to buy it again or will it still keep covering on the new device if its under the 2yr warranty?

Asked 4 years ago by TechPimp.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Your protection plan is good for the cost of the item you purchased. So say you break your screen and it cost 50 dollars to replace it. Say you purchased said item for 200 dollars. You would then be able to replace the screen 3 more times or have 150 dollars in coverage left. If the damage cost as much as item. You will then need to purchase a new protections plan.

  Answered 3 years ago by Nobodyimportant

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Q: QuestionI bought a fire tv 2nd generation about 1 1/2 year ago and I bought 2 years protection plan. The remote control is not working anymore. Is the remote control is covered under the plan. Thank you

Asked 5 years ago by Chino.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Thanks for your question. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. Typically the remote that came with the device would be covered under the Geek Squad Protection plan. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI have a Hero 5 and bought the 3 year protection plan. Am I able to trade in the device for a newer version and pay the difference?

Asked 6 years ago by julialou.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Great question. Our Geek Squad Protection plans are meant to be a means to protect your investment in case something malfunctions or breaks unexpectedly. You would not be able to trade in your device through a Geek Squad Protection plan. If you would like more information, the full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.

  Answered 6 years ago by GeekSquadSupport

  
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