A:AnswerThe 2-year protection is an additional fee. If you still have the receipt, you should see a charge for it if you got it at the time. If you did, just bring it in, and they'll replace it. But you'd have to re-purchase the protection plan if you want to put it on the new pair. Usually, though, that fee is worth it, for cases like this. It saves money in the longrun.
A:AnswerThey should still be under warranty (assuming you mean the protection plan). If you were to return/exchange, though, make sure the new case with them, as that may end up being a factor if they accept it or not.
A:AnswerIf it is applicable, you'd likely need a police report to prove they were stolen. Though, I doubt that'll work, you should communicate with police if possible.
In either case, I don't think they can do anything like locking the headphones out. You'd have to go through the product manufacturer for anything like that, if it's even a feature.
A:AnswerIt should be covered! They'll likely ask what happened, and don't afraid to be honest about it. After all, it is an accident plan. The only factor is if you do a return/exchange before the plan ends.
A:AnswerGo to Best Buy have them look up moms purchase via membership like Best Buy rewards or they should be able to look up purchase by how she paid as long as not cash lol
A:AnswerIt should tell you when you check out wether the plan is available or not usually it is I just did this for a controller for ps4 for my son I just declined plan because it was $20 for $50 item couldn’t justify it
A:AnswerAssuming that it's within the 2-year plan (and you purchased that plan when purchasing the product), you should be good! You can even get an exchange if you wish to try a different product instead. It doesn't even have to be equivalent in price, so you can go for an upgrade if there's a more reliable product you know of that could fix the bluetooth issue.
