Questions & Answers

Q: QuestionAfter purchasing a labtop else where can I purchase geek squad for warranty at best buy

Asked 5 years ago by Ronnie.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Thanks for your question, Ronnie! You may be interested in our Total Tech Support Membership. You can learn more about our Total Tech Support program at https://www.bestbuy.com/totaltechsupport.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy order number BBY01-805796869394 of a "65" Samsung TV --- what assistance can be obtained with setup issues ( no red light at bottom; turns itself off after about 5 minutes; won't turn on; fuzzy picture; more that I don't know about....??????

Asked 5 years ago by Guybert.

• A:Answer Thanks for your question, Guybert! We'd love to help get this issue resolved and see what options are available to you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI bought a 49" Samsung Qled TV with 5yr protection in 2018. i was moving it and my thumb was holding corner of screen. When i squeezed to turn TV the screen looks like it cracked and a bunch of lines across top. Can be fixed? Does my warranty cover this?

Asked 5 years ago by Happy.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for your question. I'm sorry to hear about your TV. We'd like to know a little more to determine how we can help out with this. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionmy screen is cracked but it also has internal damage. it turns on but when you are to use it half of the screen is black or the colors are like all over. although it was cracked it still worked until now which shows internal damage. does it cover?

Asked 5 years ago by user72.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for your question! I'm sorry to hear about your device! That might be covered. We'd like to know more and see how we can assist. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started with this.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI purchased a new Sony 65" TV 6 days ago. I purchased a 2 yr. Geek Squad protection plan at the time of purchase. I'm now wondering if I should have purchased the 5yr. plan. My store is closed due to COVID-19. How can I get a quote on the 5 yr. plan,

Asked 5 years ago by Alhtxs.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Thanks for your question! We should be able to help with your Geek Squad Protection plan. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy laptop keeps freezing, turning off on its own, and glitching while using certain apps; I did not drop or damage my laptop whatsoever. Is this covered for replacement or repair?

Asked 5 years ago by sallystone.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Sorry to hear about your recent issues with your laptop. We should be able to help get this issue resolved. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have to return the product i got the protection for, but I can't get a refund the Geek Squad. What do I do?

Asked 5 years ago by Calis.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Thanks for your question, Calis! For support with your refund, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI bought 12 in kicker sub w 2 year geek squad it stoped working can i bring it in to get it replaced or pay to get an upgraded one?

Asked 5 years ago by Junior.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Thanks for your question! For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have a two year warranty for my Corsair K95 Platinum keyboard and I was wondering if was able to get a new one shipped to me due to the corona pandemic. It was purchased last year 08/28/19

Asked 5 years ago by JayFon.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Thanks for your question! For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the geek squad warranty cover a laptop one uses for work? To work there at work and at home, loaded with software via your employer to let one work there at work or at home?

Asked 5 years ago by Wholesome.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for your question! If you're referring to Total Tech Support, this will cover all of your computers - your work computer included. If you're talking about the Geek Squad Protection purchased with a specific computer, that is only for that individual PC. If you have any further questions, we'd be happy to answer them for you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 if you need more help.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI was taking my TV down and tried removing the legs from them. They ended up snapping off. Is this repairable?

Asked 5 years ago by JonS.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for question! I'm sorry to hear about your TV. Normally, TV legs are not made separate from the unit itself. However, we'd be happy to look into this for you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can help you out.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy TV has some issues and it is still under warranty. Why am I responsible to transport to the store myself? I feel you should come and look at it and if it needs to go to the store you should transport it.

Asked 6 years ago by Jenn.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi Jenn. Thanks for your question! We should be able to send someone out there depending on the size of the TV. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can best help you.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHave the 5-year protection plan on my Sony TV. Can it be extended after the five years?

Asked 6 years ago by Anonymous.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for your great question! We used to allow extending protection plans. However, at this time, we no longer do that. If you have any questions or concerns about this change, feel free to reach out to us either at your local Best Buy or (800) GEEK-SQUAD or (800) 433-5778.

  Answered 6 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI bought a TV last year (2/2019) and I’m having issues, shuts off on its own, volumes lowers on its own, won’t pick up my WiFi and allow casting.... Do they come with a warranty?

Asked 6 years ago by Jenna.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Sorry to hear about your TV issues, Jenna. We can help look into what warranty, if any, your TV is covered under. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 6 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI bought a tv from Walmart can I get a Best Buy protection plan instead of the wal mart protection plan

Asked 6 years ago by Anonymous.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer No I don't think so however call walmart it's possible they may offer you one

  Answered 5 years ago by Will

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHi I have a tv that fell and the picture looks like it’s cracked but not the actual screen just the LED screen within the tv is cracked,I made an appointment but I’m curious if you guys fix a tv with that kind of damage and how much ?

Asked 6 years ago by Marvin.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi Marvin. Thanks for your question. I'm sorry to hear about your TV! It sounds like the LED panel inside is damaged underneath the glass. Most of the time, the repair can be quite costly depending on the age of the TV. The agent who is coming out would be able to tell you if it's worthwhile or not.

  Answered 6 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you fix broken led screen ?

Asked 6 years ago by Marvin.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Yes

  Answered 6 years ago by Dimaster14

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionSir i am from canada i want to buy Apple Watch Series 3 and i want to send it to india then what is manufacturing warranty for one year does its apple warrenty ??

Asked 6 years ago by Sanju.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Hi Sanju. Thank you for your great question! When purchasing an Apple Watch, you have the option to purchase AppleCare or just leave it with the manufacturer warranty. Based on Apple's website, it seems that you can get repair services in India. But to be positive, you may want to get in contact with them directly.

  Answered 6 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionBought 32” TV for my granddaughter for Christmas 2019. It accidentally fell over and now the screen is broken. Can it be fixed. Have 2 year warranty

Asked 6 years ago by Lizzie.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Hi Lizzie. Thank you for your question! I'm sorry to hear about your TV! Currently, our Geek Squad Protection plans cover more-so the internals of the unit and not damage. The full terms and conditions for your specific plan can be reviewed any time at www.geeksquad.com/termsconditions.

  Answered 6 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question