Questions & Answers

Q: QuestionDoes our 5 yr extended refrigerator warranty cover food spoilage when a covered repair for a manufacturers defect caused us to have to unplug empty and thaw our refrigerator for the repair? We would have been covered for food spoilage in a power failure.

Asked 5 years ago by Nancy.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi Nancy, thank you for your great question! In certain circumstances, should the freezer or refrigerator fail, your Geek Squad Protection plan will cover a certain monetary amount of food spoilage. There is a form located on our website that you fill out to get reimbursed. You can visit https://www.bestbuy.com/site/geek-squad-protection/appliance-protection-plans/pcmcat280100050013.c?id=pcmcat280100050013 to view detailed information regarding our Geek Squad Protection for appliances including the form for food spoilage.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionIs the geek Squad Protection in addition to the natural warranty of the washing machine which is ??

Asked 5 years ago by Al.

• A:Answer In my case the geek squad protection ran concurrently with the machines original warranty. It did not start at the end of the original warranty. Apparently the geek squad warranty covers some things that the original warranty doesn't. I think the original warranty was one year.

  Answered 5 years ago by StanVerified Purchase

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Q: QuestionIs there any reason Pacific Sales refuses to honor their 5 year warranty that we purchased from them. All they want to do is refund the monies and let it up to us to purchase the additional warranty. What are my options.

Asked 6 years ago by Mickey.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer We appreciate that you took the initiative to share this with us. It’s always frustrating when tech doesn’t work the way we expect it to, and it sounds like you need to get your device up and running right away. We have Agents standing by to help! For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 6 years ago by GeekSquadSupport

  
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Q: Questionwhere can i find an explanation of the SKU 5yr laundry GSP ?

Asked 7 years ago by Joe.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hey, Joe! Thanks for asking about Geek Squad Protection for appliances. You'll be able to see an overview of the benefits of these plans at the following page: https://www.bestbuy.com/site/geek-squad-protection/appliance-protection-plans/pcmcat280100050013.c?id=pcmcat280100050013 If you have any additional questions, feel free to call us at 1-800-433-5778!

  Answered 7 years ago by GeekSquadSupport

  
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Q: QuestionDoes the 3 year standard protection plan cover routine maintenance for washer and dryers?

Asked 7 years ago by Anonymous.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer If I'm not mistaken...I believe that SEARS does maintenance with their warranties...but, 'm not sure if Best Buy's warranties COVER maintenace. Just incase I'm wrong. Give G. Squad a call at 1-800433-5778 to find out for sure. Have a great day!

  Answered 7 years ago by TheConsumerAdvocate

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Q: QuestionReceived my washer today when and how do I activate my 3 yr Geek Squad Protection

Asked 7 years ago by Bigbones57.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer I bought my warranty when I bought the appliance so it was already activated once I recieved the appliance. They have great service we with the geek squad

  Answered 6 years ago by GirlVerified Purchase

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Q: QuestionI am looking to get a hard copy of my 5 year protection plan purchased when I brought my washer a week ago so I know what is covered and for how long it is covered for

Asked 7 years ago by bobzilla.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer I believe mine was emailed to me. Have them resend it and you can print it from your email. Or ask them if you can get a hard copy.

  Answered 7 years ago by belleVerified Purchase

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Q: QuestionHello, We have just received a new Bosch washer, tried to run the first washing cycle, but the machine won't start. The start/pause signal is flashing. On the manual, it says this is related to a door lock issue. What should we do?

Asked 8 years ago by Anonymous.

• A:Answer I haven’t had this problem with this machine but I did have it with a previous machine so maybe this will help. Mine wouldn’t lock and I got the same error message. Mine was a top loader so I leaned on the top and put some weight on and it was able to lock and worked good. Try that and if it works then the top is not going down all the way. If not then maybe it is going down too far.

  Answered 7 years ago by LowtechredneckVerified Purchase

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Q: QuestionHello! I'm considering selling my washer/dryer combo both have 3-yr plans running through Sept 2018. Are these plans transferrable to the potential new owners??

Asked 8 years ago by Lotim.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer How do I transfer Geek Squad Protection to someone else? If ownership of the product has changed and/or the responsibility for the Plan has changed, we will, without charge, update our records to reflect the transfer of ownership and/or responsibility for the Plan. However, a Plan cannot be transferred from one product to another except for cases in which you receive a replacement product from the manufacturer. For more assistance, call 1-800-GeekSquad (1-800-433-5778) or visit your local Best Buy store.

  Answered 7 years ago by webster007

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Q: QuestionWasher purchased 9:2020. It appears to have stopped in middle of the cycle. No lights come on & the lid is locked. What could be the problem?

Asked 1 year ago by Joy.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Contact Best Buy. They are very helpful.

  Answered 1 year ago by DallasH

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Q: QuestionIf I have the 3 year service on my LG Dryer I bought last year but now the duct on the back was dented and now is causing problems with my dryer, will you send someone back out to hook it back up?

Asked 2 years ago by Jason.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer Yes, give geek squad a call set up an appointment they'll come and get you straight Have a blessed day

  Answered 10 months ago by CesceliH

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Q: QuestionDoes warranty cover someone coming out to clean lint trap inside the dryer? I'm not referring to the pull-out lint trap, rather unscrewing the plate at the front of dryer to dig down deep into the dryer where I keep getting error message lint trap full.

Asked 2 years ago by MichelleS.

• A:Answer This is part of preventative maintenence. It is something that should be done by the owner at least monthly to keep a dryer working at its potential.

  Answered 2 years ago by DianaS

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Q: QuestionI currently have a 5 year extended warranty that is about to expire. Can I extend this warranty and for how long?

Asked 2 years ago by Henry.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer No

  Answered 2 years ago by JamesJ

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Q: QuestionDoes the 5 year Geek Squad Protection extend to new owner if we sell the unit?

Asked 3 years ago by Yorkiegirl.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Yes

  Answered 1 year ago by SubashS

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Q: QuestionPurchased a Maytag high efficiency 4.8 yesterday. Installed the new machine and have yet been able to complete a wash cycle. LCD keeps flashing E3 F9 and the door is jammed shut and won’t open. Please advise?

Asked 4 years ago by Bertos.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer You need a new control board and are having drainage issues. Are you sure the door Is not locked? Because once the cycle starts it automatically locks. If you hit pause the door should unlock.

  Answered 4 years ago by TollabVerified Purchase

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Q: QuestionI purchased a three-year plan with my dishwasher. If I self-install does that affect the plan coverage in any way?

Asked 5 years ago by Ridgewalker.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer It was not installed properly from day one It’s not working the way it’s supposed to

  Answered 4 years ago by Charlie

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Q: Questionwhat company handles you warranty plans? How can I review the policy?

Asked 7 years ago by Donna.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer Geek Boys

  Answered 6 years ago by WallyVerified Purchase

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Q: QuestionI got 5 year warranty for washing machine. How I can get fix it? your store and your service close?

Asked 5 years ago by Thy.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer yes i have a 5 year warranty

  Answered 5 years ago by reeseyVerified Purchase

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