A:AnswerI had the Geek Squad plan for my Roomba. Made appointment at Henrietta, NY store with Geek Squad as the Roomba was grinding. Got there, still had to wait (so making an "appointment" was a waste of my time). They looked up something on their computer and said it couldn't be fixed, that they'd replace it. I was then sent to the customer service line for the exchange. The woman could not find my plan, she was questioning me if I even had a Geek Squad plan (though I brought my email print out showing all the info including plan number and date purchased). I got a hold of the Geek Squad guy and he explained it to her. Had to wait wait wait as they couldn't locate me and my plan in the system. They finally found the plan on their "older file system"--even though I purchased the Roomba less than 2 years ago. So finally they go to grab a replacement for me. She brings to the service desk a newer model Roomba with Bluetooth (that I hate as it has no spot clean option). She then tells me I have to pay $80 as the model I have is older and no longer available. WHY DID I HAVE TO PAY $80 for a "replacement". I am so very DISAPPOINTED as this Geek Squad coverage should have covered the replacement and not charged me the difference. No, I don't recommend Geek Squad plan. I have never run into this pay some money for the replacement situation with any other plans I purchased through Walmart or Amazon! Best Buy has lost my business, and I'll stick with spending my hard earned money at Walmart and Amazon.
