A:AnswerThe 2 year service is for when something breaks etc.. you have to call best buy n tell them you need it set up for installation and they will set you up a date!
A:AnswerYou were likely sent an email copy of your receipt. Also, you can call customer service to see if you can get a copy of the receipt and/or get verification of the warranty.
A:AnswerAs per the overview: If your TV won’t turn on because of a power surge, we'll fix it. If there's a power surge or fluctuation that damages your product, we'll make things right. This includes a surge caused by a lightning strike. If your screen has bad pixels or a shadow image, we'll correct it. If you have at least three pixels that are always the same color or a ghost image that won't go away, we'll get your picture looking like new. Accidental damage is NOT covered. Always call and explain the issue if it is within two years or purchase. She should take care of this issue for you as it seems to be related to a power issue and not the screen.
