Questions & Answers

Q: QuestionHow can I find out if I still have a contract with you?

Asked 5 years ago by MARY.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer call geek squad they can loolkup everything

  Answered 4 years ago by momroomtv

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Q: QuestionWill someone from the Geek Squad come to our home when new TV is delivered to hook it up properly?

Asked 5 years ago by Norma.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer No I don't think they do that.and don t.c think they come because of covid 19

  Answered 4 years ago by MaryL

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Q: QuestionCan I get this protection plan or tech support for non best buy products? For example a computer I built myself?

Asked 5 years ago by tess.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer As someone who actually WORKS in the computing department at a Best Buy the previous person responding was definitely INCORRECT. Total Tech Support provides technical assistance with virtually any tech device in your home; regardless of where it was purchased. As to your computer build: tech support would cover troubleshooting the hardware, installation of software, free anti-virus for 10 devices, installation or removal of any of the hardware in your build, answering questions to assist you with matainance and upgrades, and 24/7 support for the build via phone or website chat. **Tech Support and protection plans ARE different. A geek squad protection plan covers issues with the actual hardware (such as failure, battery, dead pixels, and accidental damage protection (only certain plans cover damage). Any of the protection plans that Best Buy offers cover ONLY items purchased at Best Buy; but Total Tech Supoort covers tge support and repair of electronics (troubleshooting, setup, installation, labor charges for repair, etc) no matter where they were purchased. **If a customer has Total Tech Support and wishes an item to be repaired that wasn't purchased at Best Buy or was purchased without a Geek Squad Protection/ Accidental Damage Protection plan; the customer would be required to pay for the parts necessary to repair an item. The labor charges (which in many cases make up the bulk of the cost of repair) are COVERED by Total Tech Support.

  Answered 5 years ago by Mikey

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Q: QuestionI called store on possible warranty coverage. i told them the model number and they verified TV was under warranty. i then asked, i have scratch on screen, does it cover that? answer was yes, and for other screen damage. Geek dude said no ???

Asked 5 years ago by will.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer it is sad when Geek squad says one thing and others say otherwise. makes is confusing and lose trust.... lose faith in Best Buy

  Answered 5 years ago by willyb

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Q: QuestionI just bought a 55" TV from Best Buy and added 2 yr service. Is $59 total price or quarterly price? Do I need to make an apt for you to install and set up?

Asked 5 years ago by TCBTV.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer The 2 year service is for when something breaks etc.. you have to call best buy n tell them you need it set up for installation and they will set you up a date!

  Answered 5 years ago by Jroc

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Q: QuestionDose my geek squad continue to work after I have them fix some thing within the 4 years

Asked 5 years ago by Bryan.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer No..

  Answered 5 years ago by Tino

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Q: QuestionI bought a monitor about 6 months ago but I can not find my receipt anywhere. I bought the warranty when they asked me if I wanted to at the register. Do I still get it fixed or replaced with a screen error?

Asked 5 years ago by Jacob.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer You were likely sent an email copy of your receipt. Also, you can call customer service to see if you can get a copy of the receipt and/or get verification of the warranty.

  Answered 5 years ago by MellyVerified Purchase

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Q: QuestionSomething is wrong with the volume control on my SharpTV, This just started within the last couple of months or so the volume starts out normal, then gets high, im used to this happening during commercials, but this is happening often can this be fixed?

Asked 5 years ago by LendaL.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Having the same trouble with mine

  Answered 5 years ago by MyReview

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Q: QuestionDoes five year warranty cover cracked screen

Asked 5 years ago by Anonymous.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer No it doesn't. You have to purshase additional coverage

  Answered 5 years ago by TeMac

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Q: QuestionI purchased the 5 year standard Geek Squad Protection plan when I purchased new laptop. Does it cover all my computers and smart cell phones? I believe it said anything with an operating syste,

Asked 5 years ago by Jorge.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer if your purchase the total tech support, it will

  Answered 5 years ago by chapa94565

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Q: QuestionTv Covered if it falls off a stand?

Asked 5 years ago by Opps.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Yes

  Answered 4 years ago by Goobergreat

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Q: QuestionMy plan expired on March 7th, Could I still be able to get my tv fixed?

Asked 5 years ago by Me.

• A:Answer Yes but you will need to pay.

  Answered 5 years ago by Opinions

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Q: QuestionMy LG - 65" Class (64.5" Diag.) - OLED - 2160p - Smart - 4K Ultra HD TV with High Dynamic Range is exhibiting "burn in". Is that covered?

Asked 5 years ago by pleasehelp.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Yes

  Answered 5 years ago by JDash

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Q: QuestionCan't find my receipt for the 5 yr protection plan. is it in the system?

Asked 5 years ago by Rb.

• A:Answer It should be under your Best Buy account when you log in.

  Answered 5 years ago by Joseph

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Q: QuestionBought a 70 inch tv and screen is cracked what's should I do?

Asked 5 years ago by Jackson.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer You should still be able to return it

  Answered 5 years ago by sandshrevv

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Q: QuestionI bought a tv less than 2 years ago .. night geek squad plan ., tv randomly turns off .. took to Best Buy in the town where grandchild with tv lives . Was told plan only covers the screen or picture ., that’s not what I was told when I bought plan.

Asked 5 years ago by Donald.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer As per the overview: If your TV won’t turn on because of a power surge, we'll fix it. If there's a power surge or fluctuation that damages your product, we'll make things right. This includes a surge caused by a lightning strike. If your screen has bad pixels or a shadow image, we'll correct it. If you have at least three pixels that are always the same color or a ghost image that won't go away, we'll get your picture looking like new. Accidental damage is NOT covered. Always call and explain the issue if it is within two years or purchase. She should take care of this issue for you as it seems to be related to a power issue and not the screen.

  Answered 4 years ago by Jbella

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Q: QuestionDo they provide service at home

Asked 5 years ago by Anonymous.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Yes they do.

  Answered 5 years ago by Liberty

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Q: QuestionCan the extended warranty for tvs's be renewed for another 5 years

Asked 5 years ago by Anonymous.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer If I remember, as the Warranty gets near the expiration date. You may receive an offer to renew the warranty.

  Answered 5 years ago by JamminJon60Verified Purchase

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Q: QuestionIf TV cannot be fixed is it replaced under the 5 year plan

Asked 5 years ago by Anonymous.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Mine was

  Answered 5 years ago by JAKE

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