Questions & Answers

98 Questions & 125 Answers
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  • Question
    old tv removal   (2 Answers)

    If I buy a new TV and components from Best Buy and have the Geek Squad set it up will they remove my old television as well?

    By Darcy February 27, 2015.

    Answers
    • Best 
      Answer

      Yes, you can have your old TV recycled by Best Buy if you purchase a new one through them.

      By Texans August 7, 2015.

    • Question
      Does this include the mount, or does it have to be purchased?   (4 Answers)

      By deejay September 2, 2016.

      Answers
      • Best 
        Answer

        Very few TVs come with a mount in the box. If your TV did not come with a mount, you would need to purchase one. A mount is not included w/the service.

        By L3 September 20, 2016.

        • Top 1000 Contributor
    • Question
      will they take new tv out of box and then st it up   (2 Answers)

      open newley tv still in box and the make connecti0ns

      By merkie February 15, 2015.

      Answers
      • Best 
        Answer

        Yes. We bought an HDMI connection cord just in case and used it to connect the dvd already at home and had no problem connecting tv to both cable input and dvd.

        By Chino1945 February 20, 2015.

      • Question
        Will you install a tv not purchased at best buy?   (1 Answer)

        By jim November 23, 2015.

        Answers
        • Best 
          Answer

          You can purchase a TV Installation + Mounting service from the Geek Squad no matter where you bought your TV.

          By L3 September 20, 2016.

          • Top 1000 Contributor
      • Question
        IF I PURCHASE A 50" TV online, does delivery include hauling away an old tv for recycling and plugging in my new tv for $99.99?   (1 Answer)

        By GRAMYAH November 7, 2016.

        Answers
        • Best 
          Answer

          Hi Gramyah - haul away/recycling is a service Best Buy and the Geek Squad can provide. Depending on the codes in your state there may be a nominal recycling/haul-away charge. You would need to select haul-away/recycling at time of purchase.

          By Justin December 28, 2016.

          • Top 1000 Contributor
      • Question
        What is included with free delivery? Do they unbox the tv and place it on my cabinet?   (3 Answers)

        By Bobsb July 13, 2016.

        Answers
        • Best 
          Answer

          The Best Buy Free delivery offer for TVs 51" and above provides delivery to a person and to a room of your choice.

          By GeekSquadSupport September 29, 2016.

          • Brand Representative
      • Question
        Does this set-up include calibration?   (3 Answers)

        By TallKulWmn February 2, 2015.

        Answers
        • Best 
          Answer

          Calibration is available from the Geek Squad. Typically, they recommend you have 60-100 viewing hours on your TV prior to having it calibrated. The calibration service is not included in the setup service/TV Connect.

          By L3 September 20, 2016.

          • Top 1000 Contributor
      • Question
        Is your work insured? Like If my TV falls and breaks, through no fault of my own, will you replace it?   (1 Answer)

        By NwHomeowner October 28, 2016.

        Answers
        • Best 
          Answer

          The Geek Squad offers a 90 day installation guarantee. If something doesn't feel right after Geek Squad does the work, they will make it right.

          By Justin December 20, 2016.

          • Top 1000 Contributor
      • Question
        How much for wall install for a 40 inch dose it come with the mounting unit, as well?   (2 Answers)

        By Kash August 17, 2016.

        Answers
        • Best 
          Answer

          A mount is not included in the service. The price of the TV mounting service can vary by the type of surface you are mounting the TV (Ex. Drywall, Brick, etc.) You can schedule an appointment by calling 1-800-GEEK SQUAD (1-800-433-5778) or by visiting a Best Buy store.

          By L3 September 20, 2016.

          • Top 1000 Contributor
      • Question
        Will you wall mount a flat screen TV not purchased in your store? (Won in a raffle) a JVC "full HD 1080P LED 50 inch"   (1 Answer)

        By Jill June 7, 2016.

        Answers
        • Best 
          Answer

          Geek Squad is available to install and mount your TV no matter where it was purchased.

          By GeekSquadSupport September 27, 2016.

          • Brand Representative

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