Questions & Answers

Q: QuestionIs this already assembled?

Asked 6 years ago by ESVGrand.

• A:Answer Hi ESVGrand, This item is not assembled, but ships with step by step instructions as well as all necessary pieces and hardware. It takes about an hour to set up, on average. Best Buy also offers an in-home assembly service called "Geek Squad" but you would need to contact your local Best Buy to discuss details including pricing. Please let us know if you have any other questions about the item.

  Answered 6 years ago by Brand Expert

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes Best Buy deliver and assemble?

Asked 6 years ago by Lin.

This question was asked about the related product: Walker Edison - 58" Transitional Two Glass Door Fireplace TV Stand for Most TVs up to 65" - Driftwood

• A:Answer Hi Lin, We believe Best Buy does deliver. They have an in-home assembly service called "Geek Squad" but you would need to contact your local Best Buy for details. Please let us know if you have any questions about the item!

  Answered 6 years ago by Brand Expert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have the Walker Edison TV stand with heater model F18V66L. I have had for 2 yrs. There is a smell when I turn on heater. Not quite a burning smell. Nothing near the heater. Could it need a cleaning. Never had this smell before.

Asked 6 years ago by Dsavage.

This question was asked about the related product: Walker Edison - 58" Transitional Two Glass Door Fireplace TV Stand for Most TVs up to 65" - Driftwood

• A:Answer Hi Dsavage, We recommend cleaning dust from the unit, especially near the vent and checking the cord for frays. The unit should not be left running when no one is home. If you have just turned it on after a long period on inactivity, give it a few days to not smell. If the smell continues or grows stronger, we recommend using basic judgement as to whether or not you should continue running the heater. Please let us know if you have any other questions!

  Answered 6 years ago by Brand Expert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat size room will this heat?

Asked 6 years ago by Happy.

This question was asked about the related product: Walker Edison - 58" Transitional Two Glass Door Fireplace TV Stand for Most TVs up to 65" - Espresso

• A:Answer Hello Happy, The fireplace in this TV console can heat a space up to about 400 sq feet. It's a simple plug in unit so installation is pretty easy. It does not come with a remote, but has two switches on the front that allow you to control heat and flames independent of one another. Please let us know if you have any other questions!

  Answered 6 years ago by Brand Expert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there assembly service available for this tv stand?

Asked 6 years ago by Anonymous.

This question was asked about the related product: Walker Edison - 58" Transitional Two Glass Door Fireplace TV Stand for Most TVs up to 65" - Driftwood

• A:Answer Hello, The unit does require assembly. You can purchase an in-home assembly service through Best Buy called Geek Squad. Pricing will need to be discussed with Best Buy directly. Let us know if you have any other questions about the product! Thanks.

  Answered 6 years ago by Brand Expert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill the fire place/ TV entertainment cabinet require assembly?

Asked 6 years ago by Jeb.

This question was asked about the related product: Walker Edison - 58" Transitional Two Glass Door Fireplace TV Stand for Most TVs up to 65" - Driftwood

• A:Answer Hi Jeb, It does require assembly. The unit comes with assembly instructions and all parts and hardware. Our TV stands take about an hour on average to set up. You can purchase an in-home assembly service through Best Buy called Geek Squad. After assembling, we recommend using two people to lift and move it into place rather than dragging so the bottom supports are not broken. Let us know if we can help with anything else!

  Answered 6 years ago by Brand Expert

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questiondimensions including height width and depth. also dimension of cabinets. Can I remove the shelves?

Asked 6 years ago by Tina.

• A:Answer Hi, The dimensions and other details can be found under the Specifications tab in the listing. This unit is 58" wide, 24" high, and 16" deep. The shelves are removable, or adjustable if you'd like to keep them in. The cabinets are about 14 3/4" wide, 14 1/4" deep, and have a total height of 17 5/8" when not divided by the shelving. Let us know if you have any other questions!

  Answered 6 years ago by Brand Expert

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this come with a remote?

Asked 6 years ago by Esha.

This question was asked about the related product: 58" Transitional Two Glass Door Fireplace TV Stand for Most TVs up to 65"

• A:Answer Hi Esha, It does not. However, the fireplace does have 2 different switches which allows you to control the flames and heat features separately. Let us know if you have any other questions!

  Answered 6 years ago by Brand Expert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this come with a remote?

Asked 6 years ago by Esha.

This question was asked about the related product: Walker Edison - 58" Transitional Two Glass Door Fireplace TV Stand for Most TVs up to 65" - Grey Wash

• A:Answer No. It's not a Hassel thing either. Unless your needing to turn on and off. But if your going to use it make sure you turn it off before leaving the house or sleeping. Safety instructions says it's requires to do so for no issue or fire hazard may happen.

  Answered 5 years ago by prince

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill I have to assemble this unit?

Asked 6 years ago by Anonymous.

This question was asked about the related product: Walker Edison - 58" Transitional Two Glass Door Fireplace TV Stand for Most TVs up to 65" - Espresso

• A:Answer Hi, Assembly is required for the TV stand, but it comes with all the necessary parts as well as step by step instructions! The fireplace itself is an 18" x 18" insert that is already assembled, and just needs to be secured in the center of the console with provided screws. It's a simple plug-in unit. Let us know if we can help with anything else!

  Answered 6 years ago by Walker Edison Expert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat are the dimensions, overall and shelves please?

Asked 7 years ago by Anonymous.

This question was asked about the related product: Walker Edison - 58" Transitional Two Glass Door Fireplace TV Stand for Most TVs up to 65" - Traditional Brown

• A:Answer Hi, Great question! The shelves are 14-3/4" wide and 14-1/4" deep with an adjustable shelf. Thank you!

  Answered 7 years ago by Walker Edison Expert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan it come already assembled?

Asked 7 years ago by Anonymous.

This question was asked about the related product: Walker Edison - 58" Transitional Two Glass Door Fireplace TV Stand for Most TVs up to 65" - Traditional Brown

• A:Answer Hello, thank you for your question. These items do not come pre assembled.

  Answered 7 years ago by Walker Edison Expert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwhere can I purchase parts for this tv stand

Asked 7 years ago by rubia.

This question was asked about the related product: Walker Edison - 58" Transitional Two Glass Door Fireplace TV Stand for Most TVs up to 65" - Traditional Brown

• A:Answer Hi Rubia, Please email [email protected] or call 1-877-203-2917 for help with a parts order. Thanks for your question!

  Answered 7 years ago by Walker Edison Expert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWith this console, could you select a different fireplace insert that has a remote?

Asked 8 years ago by Anonymous.

This question was asked about the related product: Walker Edison - 58" Transitional Two Glass Door Fireplace TV Stand for Most TVs up to 65" - Traditional Brown

• A:Answer Hi! Thank you for reaching out here. Unfortunately, this cannot be selected at this time. Thank you!

  Answered 5 years ago by Brand Expert

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat are the dimensions

Asked 8 years ago by Tina.

• A:Answer Hi! thank you for this question. The dimensions are: 24" H x 58" L x 16" W. I hope that helps! Thank you!

  Answered 5 years ago by Brand Expert

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCAN A TV MOUNT BE USED?

Asked 8 years ago by LADYT.

This question was asked about the related product: 58" Transitional Two Glass Door Fireplace TV Stand for Most TVs up to 65"

• A:Answer Hi LADYT, Thank you for asking. We do not recommend adding a TV mount to a stand that did not come with one. It can damage the item as there isn't enough support on the back of the stand to support the mount. Thank you

  Answered 7 years ago by Walker Edison Expert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionQuestion for Walker Edison Fireplace - Are the flames adjustable and if yes, how many options are available?

Asked 8 years ago by mimi.

This question was asked about the related product: Walker Edison - 58" Transitional Two Glass Door Fireplace TV Stand for Most TVs up to 65" - Espresso

• A:Answer The flames aren't adjustable on the fireplace.

  Answered 8 years ago by CommunityAnswer

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it have a remote? Can you control the temperature?

Asked 8 years ago by Ny.

This question was asked about the related product: 58" Transitional Two Glass Door Fireplace TV Stand for Most TVs up to 65"

• A:Answer Hi! This is a good question. It does not have a remote, and as for temperature control, this is only on or off. Thank you!

  Answered 5 years ago by Brand Expert

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHow big of an area will the Walker Edison Model: BB58FP4DWBL unit heat?

Asked 8 years ago by Lety.

This question was asked about the related product: 58" Transitional Two Glass Door Fireplace TV Stand for Most TVs up to 65"

• A:Answer Love this question! The fireplace insert heats a 400 sq. foot room. We love how cozy it is. Thank you!

  Answered 5 years ago by Brand Expert

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)