“I recently bought this laptop and I'm having a problem when it goes to sleep. After a while of being suspended it does not wake up again and the option I have is to press and hold the power key to force a complete shutdown on. Can be a BIOS issue?”
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Hello Sir, This is not a BIOS issue, rather it is a system feature that is auto allocated by the Windows 10 and Windows 11 operating system to conserve power and functionality. You may always choose to adjust these settings. Please follow the directions below: Open the Settings app. Click System, then choose Power & sleep. On the far right, click Additional power settings. From the window that appears, click Choose when to turn off the display. Take a look at the advanced power settings as well. Click Change advanced power settings, then expand each section to verify if sleep is allowed on each (none of them should say "Never"). If you have any further questions or concerns, please feel free to reach out to us through the ADATA website. Thank you! Sincerely, The ADATA/XPG Team
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