Questions & Answers

Q: QuestionDoes the basic set up include connecting all speakers (mic and collaborate speakers) , subwoofer and components? Demonstration of how it all works and a run down on what as done?

Asked 5 years ago by GEM.

• A:Answer Hi there. Thanks for your great question! The basic set up is generally used for a simple setup like a soundbar and subwoofer. If you are having a component sound system set up, we may need to adjust it a little. To make sure we're on the same page, please either connect with your local Best Buy or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI need to connect a tape player, CD player and speakers to a receiver. I already have speaker cables and audio cables. Components are not part of a surround sound or entertainment center. Can Geek Squad do this ?

Asked 5 years ago by Larry.

• A:Answer Thanks for your question, Larry! We should be able to help connect all those components. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionIs there a way to go wireless form a PC to a Receiver?

Asked 5 years ago by JAS123.

• A:Answer Hi there. Thanks for your question! It sounds like you're trying to send your audio wirelessly from your PC to a home theater receiver. It might be possible but it could lessen the quality of the audio. We'd recommend connecting with your local Best Buy store to see if there's any kind of solution to help. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionBose Sound Bar and Woofer are connected to the TV with digital optical cord but no sound. Orange light on back of woofer under "service" label is on. Now the volume control is no longer on the cable remote but only on the Samsung TV remote.

Asked 5 years ago by Allan.

• A:Answer Hi Allan. Thanks for reaching out to us about this. I'm sorry to hear about the issues you're running into. We'd be happy to help out with this. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionDo Geeks sq fill in holes in the wall if they move TV from the wall.

Asked 5 years ago by Boot.

• A:Answer Hi there. Thanks for your question. At this time, we do not fill in the holes in the wall when removing a TV mount. If you have questions regarding the reasoning or specifics, we'd be happy to explain it. We'd recommend getting in contact with the store if you need further assistance. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionDo you hook up turn tables to existing stereo/tv system?

Asked 5 years ago by Anonymous.

• A:Answer Hi there. Thanks for your question! We can absolutely help out with this as long as your existing setup has the right connections. For further assistance with this, you can give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionCan headphones [wireless or otherwise] be hooked up for a Sony TV? I have a headphone jack in the back, but headphones do not work when plugged in.

Asked 5 years ago by Boyhowdy.

• A:Answer Hi there. Thanks for your great question! The headphone jack in the back of most TV's is going to be for input from a receiver or like-product. However, there are several options to get headphones to work with a TV. We'd be happy to go over with this with you. We'd recommend connecting with your local Best Buy to go over the options available to you. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI bought an onkyo receiver and installed the speakers but it’s just work 5 and other 2 that I have at front don’t work so you may go home and installed in that way is work all 7 together at the same time ? Thanks you

Asked 5 years ago by Pedrojcastro.

• A:Answer Hi there. Thanks for reaching out about this. We should be able to help out with getting these installed. To get started, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionHello- Do you install outdoor speakers? What is the price of this service? Thanks, Erika

Asked 5 years ago by OutdoorExperience.

• A:Answer Hi Erika. Thanks for this great question. We do install outdoor speakers. The price of install can depend on the amount and model of the speakers. We'd like to hear more about what you're looking to have set up to give you a direct answer. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionWill the Yamaha Home Theater System YHT-4950 U work with my Samsung 4K Ultra HD TV as I am streaming off the internet using WIFI via a router. I plan to hard wire the rear speakers to the receiver?

Asked 5 years ago by Rick.

• A:Answer Hi Rick. Thanks for your question! From what it looks like, it should work out. We'd be happy to double check for you and help you with the install if you need it. Give us a call at (800) GEEK-SQUAD or (800) 433-5778 if you need any further help.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI have 2 speakers mounted in living room of house I just moved in to and the wires come out behind my tv. What would I need to purchase in order to set up these speakers to work for my tv?

Asked 5 years ago by Jakesdad.

This question was asked about the related product: Basic Audio Setup

• A:Answer You should buy a subwoofer and have Geeksquad set it up, they’re very professional

  Answered 5 years ago by Kicotojo312

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Q: QuestionCan they connect bi amp front speakers included with surround speakers to my onkyo nr 838 reciever and also connect the television to

Asked 5 years ago by Tommy.

• A:Answer Thanks for your question, Tommy. We should be able to get these devices connected for you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionWill geek squad hook up my home theater projector, Xbox and amazon fire stick to my new receiver purchased from Costco? If so, which set up service shall I request? New Receiver: Yamaha TSR-7850 Projector: Epson Thanks!

Asked 5 years ago by Jim.

• A:Answer Hi Jim! Thanks for your question and congratulations on the new purchase! We should be able to do that. We'd like to know more about the full solution including specifics about the projector and how you'd like it installed. We'd recommend getting in contact with your local Best Buy to get details. To make the process simpler, I'd actually recommend us sending out an in home adviser, which is free to you, to make sure we're on the same page. This will make the process easier for both of us and ensure your experience goes smoothly. This can be set up at the store as well. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionWe had our 75" Samsung 4K QLED-90 TV installed by the Geek Squad and hooked it up to our Onkyo HT-R500 AV Receiver. When it switches over to Dolby Sound for a movie, the volume goes crazy. Background music stays same level, but voices get too low to hear.

Asked 5 years ago by SEMIPRO.

• A:Answer Sorry to hear about your sound issues. We'd love to help get this resolved. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: Questioninstall 2 6.5 inch speaker in drop ceiling and attach. how much do you charge

Asked 5 years ago by noctrain.

• A:Answer If you pay for there yearly program is $50 a pair. If your having geek squad install be sure to watch them I had four speakers installed in the ceiling and they never measured to make sure they were all square with one another they just eyeballed it.

  Answered 5 years ago by Crawl33Verified Purchase

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Q: Questionmy tv and blu-ray and tv box are playing fine through my Denon avr 3808 yet audio from netflix and you tube only can be heard through my tv speakers . Don’t understand why?

Asked 5 years ago by denonavr3808.

This question was asked about the related product: Basic Audio Setup

• A:Answer The same thing happened to me on a different TV. It was Hulu and YouTube for me. It was playing just fine when I went out. I came back and silence. Netflix and Prime had sound so I knew it wasn't the speakers. I checked so many settings and still nothing. Finally, I turned off my TV. I waited 5 minutes and turned it back on. Voila! The sound returned. It must have been a temporary glitch from an update or something. I hope your similar problem has also cleared itself as well.

  Answered 5 years ago by Pindar

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Q: QuestionI purchased outdoor speakers and they are coming to do a Basic audio hook up I wanna make sure that they will be able to mount and install my speakers outdoors

Asked 5 years ago by Nins.

• A:Answer Hi there. Thank you for your question. We would like to know how you want the speakers installed and verify with your order that we have the right service selected. To get started with this, you can either get in contact with your local Best Buy store or call us at (800) GEEK-SQUAD or (800) 433-5778. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI need to have two Sonos Amps setup at my condo. Does the Basic Audio Setup cover that?

Asked 5 years ago by Sonos.

• A:Answer I paid for that service so I expect that service to be conducted when you restart when you come out n Friday

  Answered 5 years ago by Nins

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Q: Questionwhat is the cost to install new stereo receiver and turntable to existing cd player and speakers

Asked 5 years ago by rick.

• A:Answer Hi Rick. Thank you for your question! We would like to know more about the products you have and what the full project looks like before making any purchasing decisions. Please either connect with your local Best Buy or call us at (800) GEEK-SQUAD or (800) 433-5778. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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