Questions & Answers

Q: Questioni am looking for hookup reciever equalizer dvd through my tv to speakers quote

Asked 9 years ago by sti.

This question was asked about the related product: Add-On: Basic Audio Setup

Q: QuestionNeed audio and blue ray player set up

Asked 9 years ago by Papamac.

This question was asked about the related product: Add-On: Basic Audio Setup

• A:Answer Hello papamac! In order to set up a TV with audio, you'll need a TV and video set up with basic audio set up. TV and video set up will include connecting all your video components! Visit your local Best Buy and ask a home theater specialist for assistance.

  Answered 9 years ago by Amorehouse

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Q: Questionhow long a ti-me for radio instalation in car

Asked 9 years ago by ben.

This question was asked about the related product: Add-On: Basic Audio Setup

• A:Answer Hi Ben! It really depends on what you are wanting done. If it's just a car rfaio, it should take about an hour. Anything more, you'll need an additional time. Visit your local Best Buy and ask for the auto tech.

  Answered 9 years ago by Amorehouse

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Q: QuestionOur Best Buy purchase (VIZIO - 32" Class (31.5" Diag.) - LED - 1080p - Smart - HDTV) is on its way. WOULD GEEK SQUAD TAKE AWAY OUR OLD CRT TV, PLEASE?

Asked 9 years ago by pb5ar7.

This question was asked about the related product: Add-On: Basic Audio Setup

• A:Answer If you are having your TV delivered, which would have been $69.99 for TVs under 51", there is a $25 recycling fee if you want to have your old TV taken away.

  Answered 9 years ago by Amorehouse

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Q: QuestionI have a 55 in Vizio smart tv and a wired surround sound system. how much to install or set up just the theater system?

Asked 10 years ago by Anonymous.

This question was asked about the related product: Add-On: Basic Audio Setup

• A:Answer TV and video set up is $149.99 basic audio set up is $49.99. If you want 2 speakers mounted with concealed wires it's an additional $49.99, and if you want 5 speakers mounted with concealed wires, it's an additional $249.99. Visit your local Best Buy home theater department for more information.

  Answered 9 years ago by Amorehouse

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Q: Questioninstallationalready paid it,do i have to call your number to have it scheduled?

Asked 10 years ago by Anonymous.

This question was asked about the related product: Add-On: Basic Audio Setup

• A:Answer You will need to call to have your install scheduled. Have your order number ready for easier look up.

  Answered 9 years ago by Amorehouse

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Q: QuestionHello I just got a new tv! when I watch tv or a DVD/BLU-RAY the picture is fine and the sound through my sound bar is fine but if I switch over to streaming Netflix E.T.C. I get a picture but I don`t get any sound!

Asked 4 years ago by musicfan63.

This question was asked about the related product: Soundbar Setup

• A:Answer Not the problem, promised a gift card for half the price of sound bar and to have email answer in 48 hours, did not happen!! Best Buy should fulfill it's promises! Angry and frustrated!!!

  Answered 4 years ago by DebaclefrustrstedVerified Purchase

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Q: QuestionSound bar isn’t working

Asked 4 years ago by Joyce.

This question was asked about the related product: Soundbar Setup

• A:Answer DON'T FEEL BAD. I BOUGHT MY FIVE YEARS AGO AND NO ONE FROM GEEK SQUAD HAS COME BY TO FIX IT. DON'T HOLD YOUR BREATH WAITING FOR THE GEEK SQUAD TO OFFER TO FIX IT.

  Answered 3 years ago by BestBuyStillTheBestVerified Purchase

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Q: QuestionCan you have 2 different home theater audio systems playing simultaneously off a TV and if so what do you need to set it up.

Asked 5 years ago by Jeff.

This question was asked about the related product: Soundbar Setup

• A:Answer Hi Jeff. Thank you for your great question and sorry about the late response. You are able to have different audio systems playing from the same TV. It's quite tricky and we normally recommend sending an agent out for a free site survey so we can see what your expectation is. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionWe are looking at LG Oled 55 inch 4K TV Question s... Do you haul away old TV? Will you hook up sound bar...do we need one? Can you show us how to get Apple TV? We are not really tech savvy and need extra help. How will you charge us?

Asked 6 years ago by Marty.

This question was asked about the related product: Soundbar Setup

• A:Answer Thanks for your question, Marty. We should be able to complete all these requests and we're happy to offer extra help. For support with pricing and scheduling, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionI have a Polk soundbar with Alexa that I purchased from Best Buy 8 months ago. I could not get it to work. Last night I decided to try to connect it to my Samsung TV purchased from Best Buy. I tried using the HDMI Arc from TV to Polk did not work Help

Asked 6 years ago by MikeV.

This question was asked about the related product: Soundbar Setup

• A:Answer Mine just works alone but not with TV.

  Answered 6 years ago by Unhappiness

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Q: QuestionIf I purchase 2tvs and 2soundbars what will be the cost to mount. will it be double the price

Asked 6 years ago by Jeff.

This question was asked about the related product: Soundbar Setup

• A:Answer We’d recommend connecting with us at (800) 433-5778 to discuss what you’re looking to do! Alternatively, you can review our published pricing and what each service includes at https://www.bestbuy.com/site/services/tv-home-theater-services/pcmcat138100050024.c?id=pcmcat138100050024.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionI purchased a Samsung 43" 7 Series TV. Am having difficulty keeping the sound in sync with the picture. Have tried adjusting the Digital Output Audio Delay under Expert Settings, but still not getting consistent syncing on all channels. Any suggestion?

Asked 6 years ago by OutOfSync.

This question was asked about the related product: Soundbar Setup

• A:Answer We appreciate that you took the initiative to share this with us. It’s always frustrating when tech doesn’t work the way we expect it to, and it sounds like you need to get your TV reviewed. We have Agents standing by to help. For support with this, please email [email protected]. Please be sure to include a summary of your concerns and your full name, email address, and phone number in your email.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionCan Geek Squad install outdoor speakers connected to a Sonos connect Amp? The connect Amp will be housed indoors.

Asked 7 years ago by B.

This question was asked about the related product: Soundbar Setup

• A:Answer Thanks for posting your question! We’d like to make sure we’re connecting you with an Agent to discuss the specifics of your Sonos Connect:Amp and the speakers you’re interested in utilizing with your setup, so please connect with us a www.GeekSquad.com/chat. Our Agents are standing by, and will be happy to discuss this install with you!

  Answered 7 years ago by GeekSquadSupport

  
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Q: QuestionHello Geek Squad I just bought a Pioneer receiver from your how much will it be to hook up the surround sound?

Asked 6 years ago by Rick.

This question was asked about the related product: Soundbar Setup

• A:Answer Hello! Thank you for choosing us for your home theater install needs! You will need schedule an In-Home consultation with one of our experts to discuss any questions, recommendations, and concerns. Please, visit bby.me/dv5yn to set up a free consultation.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionHow much to install ceiling speakers and run wire to receiver?

Asked 5 years ago by wyche.

This question was asked about the related product: Soundbar Setup

• A:Answer How much do you charge to install inceiling speakers. It’s already pre wired

  Answered 2 years ago by Anonymous

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