Questions & Answers

Q: QuestionWill the service include cleaning up the work area?

This question was asked about the related product: TV Basic Mounting, 55" or Smaller

• A:Answer Yes, the service includes cleaning up the work area and removing packaging after installation.

Q: QuestionDoes GS mounts a tv bought outside Best Buy? I bought a Tv 77" in another store, and I would like the GS to install it...is this possible

Asked 6 months ago by luckyice.

This question was asked about the related product: TV Basic Mounting, 56" to 90"

• A:Answer Yes....Absolutely!

  Answered 6 months ago by timm

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionAfter tv mounting and tv working does geek squad help setting up smart tv to wifi and configuration?

Asked 7 months ago by Anonymous.

This question was asked about the related product: TV Basic Mounting, 56" to 90"

• A:Answer GS guided me with my setup. My wifi automatically connected, and they stayed until my remore was setup and all programs were uploaded to my tv.

  Answered 5 months ago by CandacePVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI have a tv stand with a mount attached, will they mount my new tv to this instead of wall?

Asked 3 days ago by Poston.

This question was asked about the related product: TV Basic Mounting, 55" or Smaller

Q: QuestionWill the power cord and cable be hidden behind the tv with the flush mount and not be visible?

Asked 4 days ago by cindy.

This question was asked about the related product: TV Basic Mounting, 56" to 90"

• A:Answer Yes, if the power outlet and cable outlet are behind the TV.

  Answered 3 days ago by RobertT

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI am purchasing an outdoor tv to replace an older one. Can geek squad mount the new 55 inch on the same tv mount.

Asked 1 month ago by LB.

This question was asked about the related product: TV Basic Mounting, 55" or Smaller

• A:Answer Most all flat screen TV's have universal mounting holes and mounting brackets do have a couple of sizes that fit universal TV mounts. As long as you are not changing the size of TV it should fit. Different size TV's do have different size mounting brackets and holes though, but are still universal for that size TV. All wall mounted TV brackets list the size of TV's they will fit.

  Answered 3 weeks ago by sparkerVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionAfter mounting will we have access to cable connections?

Asked 1 month ago by Wake.

This question was asked about the related product: TV Basic Mounting, 56" to 90"

• A:Answer Ports on TV will still be accessible- HDMI and USB-A. There are holes to strap wiring to on TV mount, so they are not visible, even for the surge protector or any adaptor like composite to HDMI will be strapped up out of the way. This makes the installation look clean. Ports on TV are not always as easy if you don't have a universal full motion mount, so you can move TV out away from the wall and see. If your TV is tight to the wall you might have to feel the port and plug in blind. So the extra for the mount maybe worth it if you want easy access later.

  Answered 3 weeks ago by sparker

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill the Installer remove old tv from wall mount and cost to hook up blue ray player wires are there

Asked 1 month ago by Randy.

This question was asked about the related product: TV Basic Mounting, 56" to 90"

• A:Answer They will remove old TV (included in basic). Amything else is extra.

  Answered 1 month ago by DavidJ

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow much to connect to my WiFi and speakers

Asked 1 month ago by Cindy.

This question was asked about the related product: TV Basic Mounting, 55" or Smaller

• A:Answer If you are not already a member of the Best Buy Tech yearly membership, it will cost you $50.00 additional to program WI FI to your new TV and make bluetooth work for speakers. You have to have a TV with that capability or WI FI with Alexa or other system. They can make it work for the $50.00.

  Answered 3 weeks ago by sparkerVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow many TVs can be mounted with $179 service?

Asked 1 month ago by Anonymous.

This question was asked about the related product: TV Basic Mounting, 55" or Smaller

• A:Answer If your having them set up on feet it's easy and see your store but wall mount is one TV mounting.

  Answered 3 weeks ago by sparkerVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill they attach all devices previously attached to the old TV?

Asked 1 month ago by Anonymous.

This question was asked about the related product: TV Basic Mounting, 56" to 90"

• A:Answer If everything is HDMI yes if you need adaptors from Composite to HDMI you would need to purchase them ahead of time. If your asking about Bluetooth speakers or WIFI passwords and Alexa or other there is a $50 additional charge to program to work together. But they will get it to work all together.

  Answered 3 weeks ago by sparker

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIf I have two TVs that need mounted, do I need to add the service twice to my cart?

Asked 1 month ago by Anonymous.

This question was asked about the related product: TV Basic Mounting, 56" to 90"

• A:Answer I would call the store with these questions about wall mounts. Because they deliver and set up the mount, wiring and power. They ask extra to program WIFI and Bluetooth $50.00 for new TV. I didn't ask if for more than one TV.

  Answered 3 weeks ago by sparker

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this service come with the TV mount?

Asked 1 month ago by Steve.

This question was asked about the related product: TV Basic Mounting, 56" to 90"

• A:Answer It's extra but well worth it

  Answered 1 month ago by RandyP

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI'm replacing my my olf 65" LG tv that with a new 75" tv. is mounted above my fireplace. I need the new tv delivered and installed. The old tv needs to be removed and recycled. How much will it cost to add this service? All the required cables present.

Asked 1 month ago by Henry.

This question was asked about the related product: TV Basic Mounting, 56" to 90"

• A:Answer Recycle old TV was $50.00. Install new TV was $180.00 plus any mount. IF delivery is over 50 miles an additional $50.00. To program Bluetooth and WIFI to work with new TV was additional $50.00. So if you want delivery of all items, set up of TV and reprogramed and you live close. they recycle old TV = $280.00 or $330.00 if over 50 miles. Oh if you have a sheetrock wall to mount on, if you have concrete or specialty mounting surface that's an extra $100.00. Like I had to have TV mounted on center block wall. If your going same size your old mount works and you have all the new cables needed They may not charge you for the fireplace mounting?

  Answered 3 weeks ago by sparker

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy old tv is mounted above fireplace. Can the service remove the old tv and recycle. then mount the new tv to the existing mound?

Asked 1 month ago by Anonymous.

This question was asked about the related product: TV Basic Mounting, 56" to 90"

• A:Answer $180 for installation plus $50.00 for recycling. no new mount needed so TV fits old mount. $50.00 for reprogramming WIFI and Bluetooth,

  Answered 3 weeks ago by sparker

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill the service take off old mount off the wall ?

Asked 1 month ago by Mo.

This question was asked about the related product: TV Basic Mounting, 56" to 90"

• A:Answer They removed mine off the wall but I have Best Buys premium service.

  Answered 1 month ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioni already have a Frame tv installed. The new one goes in the same spot. If they simply take the old one down and put the new one in its place is it still full price?

Asked 2 months ago by Bob.

This question was asked about the related product: TV Basic Mounting, 56" to 90"

• A:Answer YES, delivery and install is $180.00

  Answered 3 weeks ago by sparker

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes your service include mounting the tv on an outside wall that is in a covered patio area

Asked 2 months ago by Mike.

This question was asked about the related product: TV Basic Mounting, 55" or Smaller

• A:Answer As long as the surface is wood and has studs, if it's stucco the special surfaces would apply, an extra $100.00.

  Answered 3 weeks ago by sparkerVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill you program the radio wave remote control for the new tv? It is a harmony one that we bought at best buy years ago and still works fine. We would like it configured to the new tv. I think it is loaded on software that the best buy tech used.

Asked 2 months ago by Jennifer.

This question was asked about the related product: TV Basic Mounting, 55" or Smaller

• A:Answer If your old equipment is compatible they can make it work. New TV's remote work great and are IR. So you may not want to use the old one to stream and control WIFI and Bluetooth.

  Answered 3 weeks ago by sparkerVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question