Questions & Answers

Q: QuestionDoes the service include neatly arranging the cables?

• A:Answer Yes, the service includes neatly dressing exposed cabling.

Q: QuestionDoes GS mounts a tv bought outside Best Buy? I bought a Tv 77" in another store, and I would like the GS to install it...is this possible

Asked 4 months ago by luckyice.

This question was asked about the related product: TV Basic Mounting, 56" to 90"

• A:Answer Yes....Absolutely!

  Answered 4 months ago by timm

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Q: QuestionAfter tv mounting and tv working does geek squad help setting up smart tv to wifi and configuration?

Asked 5 months ago by Anonymous.

This question was asked about the related product: TV Basic Mounting, 56" to 90"

• A:Answer GS guided me with my setup. My wifi automatically connected, and they stayed until my remore was setup and all programs were uploaded to my tv.

  Answered 3 months ago by CandacePVerified Purchase

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Q: QuestionWill the service take off old mount off the wall ?

Asked 4 hours ago by Mo.

This question was asked about the related product: TV Basic Mounting, 56" to 90"

Q: Questioni already have a Frame tv installed. The new one goes in the same spot. If they simply take the old one down and put the new one in its place is it still full price?

Asked 3 weeks ago by Bob.

This question was asked about the related product: TV Basic Mounting, 56" to 90"

Q: Questiondoes your service include mounting the tv on an outside wall that is in a covered patio area

Asked 1 month ago by Mike.

This question was asked about the related product: TV Basic Mounting, 55" or Smaller

Q: QuestionWill you program the radio wave remote control for the new tv? It is a harmony one that we bought at best buy years ago and still works fine. We would like it configured to the new tv. I think it is loaded on software that the best buy tech used.

Asked 1 month ago by Jennifer.

This question was asked about the related product: TV Basic Mounting, 55" or Smaller

Q: QuestionWill you Mount a wall bracket that I have to a wall and then attaching the TV to it and is this the price to do all of this?

Asked 1 month ago by Bracket.

This question was asked about the related product: TV Basic Mounting, 56" to 90"

Q: QuestionI purchased a tv and also purchased to have it mounted on the wall in Nov 2025. I am moving to another apt in the same complex and I am wondering if I can pay for the removal from existing wall and relocated to wall in new apt. I’m a BB total member.

Asked 1 month ago by Shorty.

This question was asked about the related product: TV Basic Mounting, 56" to 90"

Q: QuestionI purchased a television Hisense 43" Class - QD6 Series - 4K QLED Smart TV; will you provide the wall mount and the antenna?

Asked 1 month ago by PA.

This question was asked about the related product: TV Basic Mounting, 55" or Smaller

Q: QuestionDoes anyone have the specs for the 56-90 monitor bracket?

Asked 2 months ago by Duke.

This question was asked about the related product: TV Basic Mounting, 56" to 90"

• A:Answer Hi Duke, For accurate wall‑mount specifications, always look up the exact model number or SKU. Manufacturers often design mounts differently, even within the same product line or style. Checking the specific model ensures you get the correct details for compatibility and installation.

  Answered 1 month ago by jbgs

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Q: QuestionHow much is it to mount a 65 inch and 70 inch Vizio tv? if I already have the tv mounts

Asked 2 months ago by Elmo.

This question was asked about the related product: TV Basic Mounting, 56" to 90"

• A:Answer Hi Elmo, By ordering both services together, you qualify for discounted bundle pricing. To make sure you receive the full savings and get everything scheduled correctly, I recommend visiting your local Best Buy or speaking with a Virtual Sales Representative. They’ll walk you through the process and ensure you get the most value for your purchase.

  Answered 1 month ago by jbgs

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Q: QuestionWhat happens if I need an additional service to mount a tv for a specialized surface because the basic mounting service isn't applicable to my situation? Will I be able to get a refund on the basic mounting service and pay for the service I need?

Asked 2 months ago by Sadman.

Q: QuestionDo you offer unboxing and "mounting" (using the included stand) for 55 inch tv . If so, what is the cost?

Asked 2 months ago by John.

This question was asked about the related product: TV Basic Mounting, 55" or Smaller

• A:Answer Hi John, The service you’ll need is TV Basic Unboxing & Assembly, 55" or Smaller (SKU 6621710). It’s only $119.99, and it ensures your TV is professionally unboxed, assembled, and set up correctly the first time. It’s a great option if you want a smooth, hassle‑free installation.

  Answered 1 month ago by jbgs

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Q: QuestionCan a soundbar be installed as well if I purchase one w the TV.

Asked 2 months ago by RC12.

This question was asked about the related product: TV Basic Mounting, 56" to 90"

Q: QuestionCan a previously purchased TV (November 2025) from Best Buy be hung for free if it came with that service?

Asked 2 months ago by CaseyD.

Q: QuestionHow much is it to take old 48” TV off existing wall mount and install new 48” TV on same wall mount? Old TV will be boxed and stored away.

Asked 2 months ago by Crina.

This question was asked about the related product: TV Basic Mounting, 56" to 90"

Q: QuestionDoes this include removal of the old(broken) TV?

Asked 3 months ago by Mark.

This question was asked about the related product: TV Basic Mounting, 55" or Smaller

• A:Answer Hi Mark, This service will include removal of the currently installed TV, and the installation of the newly purchased TV.

  Answered 1 month ago by jbgs

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Q: QuestionCan I have the TV mounted to a brick or cement surface?

Asked 3 months ago by Daniel.

This question was asked about the related product: TV Basic Mounting, 55" or Smaller