“We purchased our Samsung TV from Best Buy, and paid for the Geek squad to set it up. The TV worked when they left, but it is no longer working. We have a message on the screen that says: "check device power", when you try to select anything - nothing !”
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i WAS/AM IN THE SAME BOAT - I BOUGHT THE NEW Q80D 65 INCH SMART TV AND PAID THE EXTRA $199 TO HAVE THEM SET IT UP FOR ME. THEY UNPACKED IT AND CARRIED IT IN - BUT THEN TOLD ME SINCE I DIDNT HAVE WIFI - THERE WASNT ANYTHING ELSE THEY COULD DO AND LEFT. TURNS OUT I DO HAVE WIFI WITH ALEXA - THEY SHOULD HAVE KNOWN THAT. IT TOOK ME 3 -4 ATTEMPTS TO CALL THEM AND SCHEDULE ANOTHER VISIT FOR THE GEEK SQUAD TO COME OVER AND HELP ME SET IT UP - THEY FAILED TO SHOW UP AND AFTER 3 ATTEMPTS - I TOLD THEM I WANTED A REFUND OF THE $199 AND THEY DID GIVE IT TO ME - BUT IWILL NEVER USE THE GEEK SQUAD AGAIN.
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