Questions & Answers

Q: QuestionWhat if my needs are different than the services I purchased?

• A:Answer Before beginning the setup, Geek Squad will discuss the scope of work to ensure the services purchased meet your needs and expectations, and will recommend solutions if they don't.

Q: QuestionWill the Geek Squad installers program my remote controls?

• A:Answer Yes, Geek Squad will program manufacturer-supplied or service provider remote controls.

Q: QuestionHow many streaming services can Geek Squad configure during setup?

• A:Answer Geek Squad will connect and configure up to two online streaming services during the TV setup.

Q: QuestionWhat does this service include in terms of connecting devices?

• A:Answer This service includes connecting one new or existing TV to corresponding video devices in a single room.

Q: QuestionWill the Geek Squad connect the new TV to my existing Wi-Fi?

• A:Answer Yes, the Geek Squad will connect your new TV and video devices to your existing wireless network.

Q: QuestionWhat does this service include in terms of TV placement?

• A:Answer This service includes placing your TV on an existing entertainment stand or piece of furniture. It does not include wall mounting.

Q: QuestionHow many streaming services can Geek Squad configure during setup?

This question was asked about the related product: TV Setup, 91" or Larger

• A:Answer Geek Squad will configure up to two smart streaming services during the setup process.

Q: QuestionDoes the Geek Squad TV setup include mounting the TV on the wall?

This question was asked about the related product: TV Setup, 91" or Larger

• A:Answer No, this specific Geek Squad service does not include mounting the TV to the wall. It includes placing the TV on an existing entertainment stand or piece of furniture.

Q: QuestionDoes the setup service include programming the remote control?

• A:Answer Yes, the Geek Squad will program the manufacturer's remote and configure an existing voice control device for basic TV control commands.

Q: QuestionWhat happens if I need additional services beyond the initial setup?

• A:Answer Before beginning the installation, a Geek Squad technician will discuss the scope of work with you. If you require additional services, they will recommend solutions.

Q: QuestionHow many streaming services can be configured during setup?

• A:Answer The technicians will configure up to two smart streaming services, such as Netflix or Disney+.

Q: QuestionDoes the Geek Squad service include hauling away my old TV?

• A:Answer If you ordered haul away or if it's available during the appointment, the Geek Squad will remove your old TV.

Q: QuestionDo the installers provide a demonstration of the new TV's features?

This question was asked about the related product: TV Setup, 91" or Larger

• A:Answer Yes, once the service is complete, the Geek Squad installers will perform a system demo to show you the features and benefits of your new technology.

Q: QuestionWhat does the TV Setup service include?

This question was asked about the related product: TV Setup, 91" or Larger

• A:Answer The TV Setup service includes delivery to a room serviced by an elevator or up to the third floor, unboxing, attaching the TV base or pedestal, placing the TV on your furniture, setting up video devices, connecting to your network, completing updates, programming manufacturer or service provider remotes, performing a system demo and customer education, cleaning up, and package removal.

Q: QuestionDoes the Geek Squad TV setup include mounting the TV on the wall?

• A:Answer No, this service does not include installation on the wall. The TV will be set up on a piece of furniture.

Q: QuestionWill the Geek Squad installers connect the new TV to existing equipment?

This question was asked about the related product: TV Setup, 91" or Larger

• A:Answer Yes, the Geek Squad installers will connect one new or existing TV to your video components in a single room.

Q: Questiondoes setup include installing the wall mount i purchased

Asked 7 years ago by wallmount.

This question was asked about the related product: TV Setup, 55” or Smaller

• A:Answer No, it does not include installing a wall mount.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionDo you still offer haul away and recycling of my old tV? Any limitations on size or technology? Is it included if I buy set up and install or is it a separate service?

Asked 7 years ago by Outwiththeold.

This question was asked about the related product: TV Setup, 56” to 90"

• A:Answer I had a rather large old TV and they hauled it away. Although one of the guys said they had stopped hauling away the old projection TVs.

  Answered 7 years ago by ConnieVerified Purchase

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Q: QuestionDoes haul away service include taking away the old box my previous tv came in?

Asked 4 years ago by RJLBOB.

This question was asked about the related product: TV Setup, 55” or Smaller

• A:Answer Yes, they did take away the box that my TV came in,

  Answered 4 years ago by Jojo

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