Can the batteries be replaced when their durability decreases? If so, what type (part number) is required? null

Question

Accepted Answer

Good luck getting Aftershokz or Shokz to honour a warranty claim!! My Aeropex headset died after 6months, and whilst initially they were I interested whilst gathering information, as soon as I’d jumped through all the hoops and provided all the correct information, they then stopped responding..all my emails were very polite..there is a reason they offer no telephone number..hmm steer clear..Fortunately I’m getting a refund from Amazon..shame as I loved the headset

Answered by Anonymous 3 years ago

Answer

Same issue ... battery fail after occasional use over 2-3 year period. My set were a gift so no proof or purchase. This is a shoddy product with a high price tag.

Ziken · Answer

Because it is seal, and if I'm correct, it is used what they call plastic soldering. You CAN remove it, but I don't think they'll sell batteries for these, as these cannot be removed or replaced.

scornett83 · Answer

Not to my knowledge.

Shokz · Answer

Hey Paul! AfterShokz cannot replace nor repair the battery; however, we have a two-year warranty on all AfterShokz, if your battery is no longer holding charge nor working properly, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair. Thank you!

Answered by Shokz 1 month ago

Answer

I too recieved them as a gift and now the charge lasts less than 10 minutes. I would never give or buy from this company ever. Save your money and buy something else that works and has a guarantee

“Can the batteries be replaced when their durability decreases? If so, what type (part number) is required?”

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