Questions & Answers

Q: QuestionDoes the KardiaMobile Card require WiFi to function?

• A:Answer No, the KardiaMobile Card does not require WiFi as it uses Bluetooth to connect to your phone.

Q: QuestionIs the KardiaMobile Card clinically validated?

• A:Answer Yes, Kardia technology is clinically validated, FDA-cleared, and recommended by doctors worldwide.

Q: QuestionHow is the KardiaMobile Card powered?

• A:Answer The KardiaMobile Card is battery-powered.

Q: QuestionWhat does the KardiaMobile Card come with?

• A:Answer The KardiaMobile Card comes with the device itself and a KardiaCare membership.

Q: QuestionIs there a monthly fee.

Asked 2 years ago by Bks.

• A:Answer There is no required fee for using the KardiaMobile device itself. You can freely utilize the device to capture and record your EKG readings whenever you need it. The KardiaMobile is designed to be user-friendly and accessible to all who wish to monitor their heart health. However, we also offer an optional subscription service called KardiaCare. KardiaCare provides additional benefits such as unlimited cloud storage for your EKG recordings, monthly summary reports, and enhanced analysis features. While KardiaCare can enhance your experience with KardiaMobile, it is entirely optional, and you are not obligated to subscribe to it.

  Answered 2 years ago by AliveCor Customer Support

  
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Q: QuestionDoes the AliveCor - KardiaMobile Card Personal EKG come with a battery? If a battery has to be purchased separately is the battery a 2032 , 2025, or a 2016 coin battery? Thanks

Asked 3 years ago by Robert.

• A:Answer It comes with a battery inside. You can not replace the battery as far as I can see. It's just a flat credit card.

  Answered 2 years ago by JosephJ

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Q: QuestionHow long does the battery last

Asked 3 weeks ago by Anonymous.

• A:Answer Thank you for your interest. The battery is guaranteed for a minimum of 2,000 EKGs.

  Answered 3 weeks ago by AliveCor Customer Support

  
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Q: QuestionDOES ONE HAVE TO BUY ANOTHER/NEW UNIT ONCE THE BATTERY HAS DIED OR DO YOU HAVE SOME SORT OF REPLACEMENT PLAN TO SEND THE DEAD ONE IN AND RECEIVE A NEW ONE?

Asked 4 months ago by DUMMYAD.

• A:Answer The KardiaMobile Card has a built-in battery that cannot be replaced. Once the battery reaches the end of its life, a new device will be needed. If you’d like help with options for replacement, our Customer Care team can assist—please reach out at [email protected] or 855-338-8800.

  Answered 2 months ago by AliveCor Customer Support

  
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Q: QuestionCAN THIS ITEM BE RETURNED?

Asked 8 months ago by BESTBUY.

• A:Answer This product would follow Best Buy’s return policy. For details on eligibility and return timeframes, please check Best Buy’s official return policy or contact their customer support directly.

  Answered 2 months ago by AliveCor Customer Support

  
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Q: QuestionHow do you know when the battery is bad or dead? how do i replace it?

Asked 9 months ago by Joseph.

• A:Answer The KardiaMobile Card has a built-in battery that cannot be replaced. Once the battery reaches the end of its life, a new device will be needed. If you’d like help with options for replacement, our Customer Care team can assist—please reach out at [email protected] or 855-338-8800.

  Answered 2 months ago by AliveCor Customer Support

  
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Q: QuestionDoes it read QTC's?

Asked 9 months ago by Sall.

• A:Answer Kardia devices do not calculate or display QTc intervals. They record a full medical-grade EKG, and you can share those tracings with your physician, who can measure and interpret QTc if needed. If you’d like to see a full list of what our devices automatically detect, please visit kardia.com/what-we-detect.

  Answered 2 months ago by AliveCor Customer Support

  
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Q: QuestionIs the credit card version battery replaceable? What is the general battery life?

Asked 1 year ago by Heartguy.

• A:Answer Thank you for your question. The KardiaMobile Card has a non-replaceable battery designed to last up to two years with normal use. If you have any additional questions, feel free to reach out to our support team at [email protected], and we’ll be happy to assist.

  Answered 1 year ago by AliveCor Customer Support

  
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Q: QuestionCan my husband and I use the same one or do we both need our own

Asked 1 year ago by Dolly.

• A:Answer Anyone can use it. There is a "use as guest option."

  Answered 1 year ago by KEK1Verified Purchase

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Q: QuestionDoes this read your blood pressure?

Asked 2 years ago by Mad.

• A:Answer It only does ECG and pulse rate.

  Answered 2 years ago by TheCushVerified Purchase

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Q: QuestionI can’t find the app on my iPhone

Asked 2 years ago by Anonymous.

• A:Answer You can easily download the Kardia app from the App Store if you're using an Apple device or from the Google Play Store if you're on an Android device. Simply search for "Kardia" in the respective store, and you should find the app by AliveCor. Once found, tap to download and install it on your device. If you need further assistance, please let us know!

  Answered 2 years ago by AliveCor Customer Support

  
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Q: Questiondo i have to have an I phone to make this work

Asked 2 years ago by Anonymous.

• A:Answer No, this will work just fine with an Android as well.

  Answered 2 years ago by TomFVerified Purchase

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Q: Questiondo you need a smart phone to read device or is there a monitor to read included

Asked 3 years ago by sakox.

• A:Answer It does need a smart phone, you have to get the app to read it. You can use the app with no monthly fee as the subscription is not required.

  Answered 2 years ago by TomFVerified Purchase

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Q: QuestionIs the card version trash after the approximate 2 year battery life?

Asked 1 year ago by Heartguy.

• A:Answer The non-replaceable battery in the KardiaMobile Card should last up to two years with normal use.

  Answered 1 year ago by AliveCor Customer Support

  
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