“Hello, my frame keeps shutting off. What would you recommend?”

1-2 of 2 Answers

• First thing, check your power supply to make sure the frame is getting uninterrupted power. It does not have an internal battery and thus depends on power pulled from its supplied power cord. Secondly, there is a setting where you can have it turn on and off at certain times of the day. Make sure that is set how you want it.

  Answered by BrightPhoenix 6 years ago

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• I would try a new power supply. Bring the charger in and see if they have something that can be used as a replacement.

  Answered by TimS 6 years ago

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