A:Answer Hi Tiredmommy, we are sorry to hear you are having issues. If it seems the unit isn't completing cycles, you will need to reboot the unit by either unplugging it or shutting it down at the breaker for 90 seconds. Once the unit has powered back up, we suggest running the "clean washer" cycle if you haven't run one or it has been 30 cycles since running. If you continue to have this issue, you can easily schedule service online at https://bit.ly/3eTbjby