“I TURNED OFF MY AMAZFIT ACTIVE WATCH BEFORE I FOUND OUT IT WAS LOCKED NOW I CAN'T GET UNLOCKED SO I CAN START NOW”
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Hi there, if you have the passcode lock enabled then you can disable it on the Zepp app if the watch is still connected. Please open the Zepp app and go under Device -> Amazfit Active -> Device settings -> Off-Wrist lock to turn it off. If you are still having issues then please email us at [email protected] so we can further assist you on this. Michael | Amazfit Support
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