Questions & Answers

Q: QuestionCan anyone who’s owned a Gen 3 Echo Speaker compare that to this new Gen 4 speaker? Overall is sound about as same quality, better...? They are both priced to within 5 dollars now and trying to decide to get a 2nd Gen 3 (which I love) or try the Gen4.

Asked 5 years ago by JimK.

• A:Answer I have 2 3 4th and now the 4th premium hub the hub is much better the sound quality is OMG you won't go wrong I love the bass yes they are big like a canolope but they fit in I have all 4 color the 4th color is red on Amazon but the sound is much better

  Answered 5 years ago by Lightbright

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Q: QuestionDoes it require a smart phone to setup the speaker or can it be done via Alexa assistance. Blind person here.

Asked 5 years ago by petrogia.

• A:Answer Hello, Echos require you to either set up via the app on a smart phone, or via a website on alexa.amazon.com initially. Then once set up, you would be able to do everything via voice commands.

  Answered 5 years ago by Amazon Devices Customer Support

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Q: QuestionDose it display the time

Asked 5 years ago by Bec.

This question was asked about the related product: Amazon - Echo (4th Gen) With premium sound, smart home hub, and Alexa - Glacier White

• A:Answer Hello, Bec! There is an Echo Dot with Clock that shows a digital display of the time, but the Echo does not have a clock on it to display the time. I hope that helps! Have a great day!

  Answered 5 years ago by Amazon Devices Customer Support

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Q: QuestionWill it work with YouTube music, Spotify, etc?

Asked 5 years ago by GEVSea.

• A:Answer Hello, GEV73! Yes! The Echo will have access to many different music streaming services. You will need to link those accounts through your Amazon account to get started using them. Have a great day!

  Answered 5 years ago by Amazon Devices Customer Support

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Q: QuestionCan this be used with my TCL (Android) tv

Asked 4 years ago by Anonymous.

• A:Answer Hi, with the skill TCL Assistant skill for Amazon Alexa, you can now interact with your TCL Smart TV by voice. To get started, select the 'Enable Skill' button in the Alexa App to link TCL Assistant and discover your devices. 1. Click “Enable” button on the top of skills page to begin the setup 2. To activate the TV with Alexa, please go to TV Settings menu to select 'System -> Works With Alexa -> Obtain code' to get the activation code. 3. Insert the code in the account linking page as requested after you have clicked ‚ ”Enable‘ as described above. 4. Your screen should now see “Device Discovery”, please let this complete 5. Select your TCL TV and Alexa device you want to link together I hope I helped answer your question. Thank You!

  Answered 4 years ago by Amazon Devices Customer Support

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Q: QuestionCan you sync iTunes and play music from an iPhone, iPad, and/or Mac without using a paid subscription music service?

Asked 5 years ago by DrW.

• A:Answer All of the Echo devices now support Apple Music. You can also use Bluetooth to send the music from your phone or iPad to the device and listen to all the music in your library. Hope that answers your question, have a great day!

  Answered 5 years ago by Amazon Devices Customer Support

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Q: QuestionIs this all I need for a smart house or do I need more accessories?

Asked 5 years ago by Deb.

• A:Answer To do cool things with your Alexa you will need the proper “smart plugs” or “smart bulb” Accessories , once you get your Alexa purchase these and from there you will be able to turn on and off your smart bulbs , or turn on and off any device that you connect to your smart plug . To add you can also set timers and much much more with these smart Accessories ... if there is any more you would like to know about YouTube will be your best friend . Another thing the sound on this smart speaker is pretty good , smaller in size but has a great sound . Hope I could help .. take care .

  Answered 5 years ago by AjayeVerified Purchase

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Q: Questionhow do you answer a call

Asked 4 years ago by Bill.

• A:Answer Hello Bill! Thanks so much for your question! To answer a call when you hear the incoming call alert from Alexa all you would need to do is say "Alexa (or assigned name for that device), answer." In order to hang up, you can simply say "Alexa (or assigned name for that device), hang up." I hope this helps and that you have a fantastic day!

  Answered 4 years ago by Amazon Devices Customer Support

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Q: QuestionWhat is the wattage?

Asked 2 years ago by Anonymous.

• A:Answer Hello! The Amazon Echo 4th Gen is a 15 Watt speaker.

  Answered 2 years ago by Amazon Devices Customer Support

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Q: QuestionWill this work with Z Wave also or only Zigbee? I have several GE light switches in my house that I currently run through Wink and looking for an alternative.

Asked 5 years ago by KeepStupidPeopleAway.

• A:Answer Hello, Unfortunately Z-wave and Zigbee are two different technologies, and they are not interchangeable. This will only work for devices that use Zigbee technology. Hope that helps.

  Answered 5 years ago by Amazon Devices Customer Support

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Q: QuestionWill this controll my Sengled lightbulbs eg. Can I use the echo 4th Gen in place of my old Sengled lighting hub?

Asked 8 months ago by PaulP29687.

• A:Answer Hello PaulP29687. Thank you for your question. Yes, the Amazon Echo 4th Gen can replace your old Sengled lighting hub for compatible Sengled Zigbee bulbs because it has a built-in Zigbee hub, but note that the Sengled Alexa skill has been discontinued, making older Sengled bulbs incompatible with Alexa. To use your Echo 4th Gen, confirm your bulbs are Zigbee and then reset them and use the Alexa app to discover them directly. I hope that helps, have a great day!

  Answered 8 months ago by Amazon Devices Customer Support

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Q: QuestionDoes it come with a power cord? If so please describe as mine did not and I am in Brasil now

Asked 10 months ago by FormerRagingFan.

This question was asked about the related product: Amazon - Echo (4th Gen) With premium sound, smart home hub, and Alexa - Glacier White

• A:Answer Yes

  Answered 10 months ago by AnonymousVerified Purchase

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Q: QuestionWill Echo products function in Europe? Would a VPN be needed?

Asked 3 years ago by Palindroma.

• A:Answer Yes, Echo products will work in Europe. You can use them with the same features as in other regions. A VPN is not necessary for basic functions like using Alexa, playing music, or controlling smart home devices. However, some services may be region-locked, like certain music streaming options, but this is not related to the Echo itself.

  Answered 1 year ago by VinoVerified Purchase

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Q: QuestionCan this be used for contacting someone for help. Like a senior citizen falling. Does it need to be paired with a smart device or will a home network be adequate. Can you add to the Hub for microphone and speakers in other rooms.

Asked 3 years ago by Danny.

• A:Answer It does work as an intercom and can make phone calls with it. It works with your wifi network. They can be set up to all work together or independently.

  Answered 3 years ago by MRABVerified Purchase

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Q: QuestionI have the Echo 4th Gen with premium sound and smart hub. The premium sound is so good that I'd like to add a 2nd speaker. My question is will having two smart home hubs cause any issues or is there another way?

Asked 4 years ago by Andg.

• A:Answer Having two hubs did not cause any problems in my home.

  Answered 4 years ago by ScottVerified Purchase

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Q: Questiondoes two speakers have stereo capabilities?

Asked 4 years ago by yerg.

• A:Answer Yes, you can pair 2 speakers in a "stereo pair" in the Alexa app and specify which you want as the left channel and the other as the right. If you have an Echo Sub, you can also do a 2.1 setup. If you have a compatible Fire TV, you can make a "home theater" as well to do a stereo or 2.1 setup.

  Answered 4 years ago by AshleyVerified Purchase

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Q: QuestionSOPORTA EL IDIOMA ESPAÑOL PARA UTILIZAR LAS FUNCIONES DE VOZ CON ALEXA?

Asked 4 years ago by OMAR.

• A:Answer Saludos Omar, Entiendo que desea saber si el Amazon Echo 4th Gen With premium sound puede utilizar las funciones en español. La respuesta es sí, Amazon Echo 4th Gen With premium sound puede ser usado en español. Espero que le conteste su pregunta. Pase un buen dia!

  Answered 4 years ago by Amazon Devices Customer Support

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Q: Questionhi, i use a Roku to control my TV, does Echo work with Roku

Asked 4 years ago by ECho.

• A:Answer Hi there! To control your Roku with an Echo device, follow these steps. 1. Open the Alexa mobile app. 2. Tap or select the Menu icon Alexa app menu icon in the top corner. 3. Tap Skills & Games. 4. Enter Roku in the search bar, and select the skill from the list. 5. Tap the Enable button. 6. When prompted, sign in to your Roku account. Hope this helps!

  Answered 4 years ago by Amazon Devices Customer Support

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Q: QuestionPlease confirm this device is compatible with Samsung Smart TV.

Asked 4 years ago by exislander.

• A:Answer Hi there! It all depends on the model of your TV. To add an Echo device to your compatible TV, follow these steps: 1. Open the Alexa app on your smartphone or tablet. 2. Open More and select Settings. 3. Select TV & Video and select your TV or video service provider. 4. Select Enable Skill and follow the on-screen instructions. Hope this helps!

  Answered 4 years ago by Amazon Devices Customer Support

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