Will not light up or answere voice command null

Try unplugging it and do a reset and set it back up again.

Have not had any of these issues.

I know this might sound silly, but try unplugging it for 10 seconds and plug back in. Also, make sure it’s properly connected to the internet. Make sure there is not a lot of background noises (i.e. TV speakers) close by. Finally, make sure you have the wake word set properly (Alexa or Echo).

Be sure to turn ON the bulb manually to start - in the lamp. Literally - the bulb is ON all the time from the lamp's perspective. Alexa turns it on or off or dims inside the bulb itself not the lamp. Second - use the phone app at tell Alexa to "discover" (find) a new "device" - in this case the bulb. Remember - the bulb must be ON manually already for Alexa to find it. Then leave it on (in the lamp) and have Alexa turn it off. No need to touch the lamp's switch once in control by Alexa. Takes all of 2 minutes.

I had this issue with 3 separate Echo Pluses. Worked with Amazon Suoport every time and they were uselessness don’t listen. In the end just returned it to Best Buy and got another Echo Dot. Sorry this doesn’t answer your question but that was the solution to this problem in had multiple times across multiple devices.

“Will not light up or answere voice command”

Asked by Anonymous 7 years ago

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Amazon - Echo Plus (2nd Gen) - Smart Speaker with Alexa and built in smart home Hub - Charcoal-Front_Standard

1-6 of 6 Answers

Try unplugging it and do a reset and set it back up again.
Answered by whetrick1 6 years ago
Sorry, there was a problem. Please try again later.
Have not had any of these issues.
Answered by Tinkey 6 years ago
Sorry, there was a problem. Please try again later.
I know this might sound silly, but try unplugging it for 10 seconds and plug back in. Also, make sure it’s properly connected to the internet. Make sure there is not a lot of background noises (i.e. TV speakers) close by. Finally, make sure you have the wake word set properly (Alexa or Echo).
Answered by Alex 6 years ago
Sorry, there was a problem. Please try again later.
Be sure to turn ON the bulb manually to start - in the lamp. Literally - the bulb is ON all the time from the lamp's perspective. Alexa turns it on or off or dims inside the bulb itself not the lamp. Second - use the phone app at tell Alexa to "discover" (find) a new "device" - in this case the bulb. Remember - the bulb must be ON manually already for Alexa to find it. Then leave it on (in the lamp) and have Alexa turn it off. No need to touch the lamp's switch once in control by Alexa. Takes all of 2 minutes.
Answered by LongTimeUser 6 years ago
Sorry, there was a problem. Please try again later.
I had this issue with 3 separate Echo Pluses. Worked with Amazon Suoport every time and they were uselessness don’t listen. In the end just returned it to Best Buy and got another Echo Dot. Sorry this doesn’t answer your question but that was the solution to this problem in had multiple times across multiple devices.
Answered by Hoff 6 years ago
Sorry, there was a problem. Please try again later.
Exchange it
Answered by Torad 6 years ago
Sorry, there was a problem. Please try again later.