“Why does it keep shutting off while I’m charging? I think it’s defective.”
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If your MagGo Power Bank (10K) keeps shutting off while charging, you can try the following troubleshooting steps: Reset the Power Bank: Plug both ends of a cable into the input and output ports of the battery simultaneously for 3-5 seconds. This action performs a reset and may resolve abnormal charging or indicator issues. Recharge and Discharge: Recharge the battery to full capacity and discharge it to test its functionality. This helps identify if the device is functioning properly. Check Your Accessories: Try using a different wall charger, cable, and even different devices to verify if the problem lies with the accessories rather than the power bank itself. Verify USB Ports: Make sure you are using the appropriate ports (e.g., the USB-A port for charging devices, as the USB-C port may be designated for input only on some models). If none of these steps resolve the issue, you might want to explore whether external factors like the low power-saving mode are impacting charging, as the unit may turn off automatically if it detects low or stable power conditions.
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