Questions & Answers

Q: QuestionWhat is the capacity of this power bank?

• A:Answer The capacity of this power bank is 10000mAh.

Q: QuestionDoes this power bank support pass-through charging?

• A:Answer Yes, this power bank supports pass-through charging capability.

Q: QuestionHow many devices can I charge at once with this power bank?

• A:Answer You can charge up to three devices at once with this power bank.

Q: QuestionWhat kind of charging speed does the power bank support?

• A:Answer The power bank supports 22.5W high-speed charging.

Q: QuestionHow many USB-C ports does this power bank have?

• A:Answer This power bank has two USB-C ports for power supply output.

Q: QuestionWhere can I find the manual for this charger

Asked 2 weeks ago by Anonymous.

• A:Answer To find the manual for this charger, I recommend: Visiting the official Anker website (anker.com) and searching for the product model in the support or downloads section. Checking the product packaging or any included documentation if you have the physical item. Looking up the product on retail sites like Amazon or Best Buy, where manuals are sometimes available in the product description or customer questions section. Contacting Anker customer support directly, as they can often provide digital copies of manuals or guide you to the right resource. If you have the exact model number (usually found on the device or packaging), using it in your search may yield more precise results.

  Answered 1 week ago by Anker Team

  
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Q: QuestionWill this charge a cpap machine on a 8 hour flight?

Asked 1 month ago by Sag.

• A:Answer No, this Anker power bank is very unlikely to be able to power a standard CPAP machine for an 8-hour flight. It is not designed for that purpose.

  Answered 1 month ago by Anker Team

  
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Q: QuestionWill it charge an iPhone 14 using the magnet feature

Asked 1 month ago by Anonymous.

• A:Answer The term "max outage voltage" isn't a standard specification for power banks. Based on the context of the high-capacity Anker Prime 20K 220W power bank, you are most likely asking for its maximum output voltage. This power bank is designed to charge high-power devices like laptops. Its key feature is supporting advanced USB Power Delivery (PD) protocols, which allow it to output higher voltages. Maximum Output Voltage & Profiles For this 220W model, the maximum output voltage is typically 20V. This is achieved through specific voltage/current combinations across its ports. Common output profiles include: 5V / 3A = 15W 9V / 3A = 27W 15V / 3A = 45W 20V / 5A = 100W (common max for a single USB-C port) 20V / 11A = 220W (total max output, likely shared across multiple ports) Crucial Points: "220W" is Total Shared Power: The 220W is the maximum combined output across all ports simultaneously, not from a single port. Voltage is Negotiated: The power bank does not output 20V constantly. It communicates with your device (via PD protocol) to deliver the correct voltage (e.g., 5V for a phone, 20V for a laptop). Check Your Device: To charge a laptop at full speed, ensure your laptop's charger specifies an input requirement like "20V" and that it supports USB-C Power Delivery. For the exact specifications, please refer to the technical details on the product's official Anker page or manual, as profiles can vary slightly by model.

  Answered 1 month ago by Anker Team

  
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Q: Questiondoes it come with a wrist strap

Asked 1 month ago by osprey.

• A:Answer Wrist straps are not a standard accessory for this particular design. To be absolutely certain, please check the "What’s Included" or "Specifications" section on the Best Buy product page for the most accurate and up-to-date list of contents.

  Answered 1 month ago by Anker Team

  
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Q: Questioncan it charge a samsung ultra s24 and how many times?

Asked 1 month ago by Anonymous.

• A:Answer This Anker power bank can efficiently charge your Samsung S24 Ultra, providing enough power to fully charge the phone at least once.

  Answered 1 month ago by Anker Team

  
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Q: QuestionHow to charge the device itself?

Asked 2 months ago by Bb11.

• A:Answer To charge your Anker Power Bank (10K, 22.5W, Built-In USB-C Cable), use the following method: Utilize the USB-C port to recharge the power bank itself, as the USB-C port functions as an input. Connect it to a power source using an appropriate cable and wall charger. Ensure that the wall charger and cable are suitable and functioning correctly. In case of any charging issues, try another wall charger, cable, or wall outlet to troubleshoot. Let me know if you need further clarification!

  Answered 2 months ago by Anker Team

  
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Q: QuestionIs this product compatible with an iPhone 7 Plus?

Asked 2 months ago by Sandy.

• A:Answer No, the Anker power bank with the built-in USB-C cable is not directly compatible with an iPhone 7 Plus for charging.

  Answered 2 months ago by Anker Team

  
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Q: QuestionDoes this device work for Iphone 16 pro?

Asked 2 months ago by Anonymous.

• A:Answer Yes

  Answered 2 months ago by Anker Team

  
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Q: Questionis it CCC Certified?

Asked 2 months ago by Trang.

• A:Answer Yes, this Anker power bank is CCC (China Compulsory Certification) certified.

  Answered 2 months ago by Anker Team

  
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Q: QuestionCan I charge a Samsung Galaxy s25 with this?

Asked 3 months ago by Anonymous.

• A:Answer Yes

  Answered 3 months ago by Anker Team

  
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Q: QuestionCan I charge an iPhone SE with this device?

Asked 4 months ago by notaluddite.

• A:Answer Yes

  Answered 3 months ago by JosephKVerified Purchase

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Q: QuestionWhat is the output voltage and amps?

Asked 4 months ago by johnmck.

• A:Answer 5g

  Answered 3 months ago by JosephKVerified Purchase

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Q: QuestionApple phone or android

Asked 4 months ago by Anonymous.

• A:Answer Android

  Answered 3 months ago by JosephKVerified Purchase

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