Black Friday is hereShop new DoorbustersShop now

Skip to content
Gift Ideas
26 Cypress St
Williston, VT 05495
Open until 10 pm
Find Another Store
Main Content

Questions & Answers

Page Showing 1-20 of 38 questions
  • QuestionWhat is the capacity of this power bank?

    • Answer This power bank has a capacity of 20,000mAh.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow many devices can be charged simultaneously with this Anker power bank?

    • Answer You can charge up to 3 devices at the same time.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow long does it take to charge an iPhone to 50% using this power bank?

    • Answer This power bank can charge an iPhone up to 50% in just 30 minutes with its rapid charging feature.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this power bank have a display?

    • Answer Yes, it has a digital display that shows the remaining battery percentage.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the maximum output wattage of this power bank?

    • Answer The maximum output wattage is 20W.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow many times can this power bank charge a typical smartphone?

    • Answer It can charge most smartphones over 4 times on a single charge.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat does Non-PD mean?

    Asked by Steve.

    • Answer Non-PD stands for Non-Power Delivery capable. This means that you cannot control the amount of power being provided to a specific device. For instance, the Nintendo Switch requires a PD-capable power bank in order to properly charge the device at the right power settings.

      Answered by CraigoWaffles

  • QuestionIs this charger approved for airline travel?

    Asked by MikeC.

    • Answer I was able to take this on the airplane no problem.

      Answered by SuzannahW

  • QuestionDoes this charger support Samsung S24 Ultra

    Asked by Anonymous.

    • Answer Yes, the Anker Power Bank (20,000mAh, 15W, 2-Port) can charge the Samsung S24 Ultra. However, note that to achieve "Super Fast Charging" or "Super Fast Charging 2.0," Samsung devices require chargers that support PPS (Programmable Power Supply) charging with specific wattage and voltage outputs. The power bank supports up to 15W charging, which may not fully utilize the high-speed charging capabilities of the Samsung S24 Ultra, but it can still charge the phone efficiently.

      Answered by Anker Team

  • QuestionHow long does it take to charge the power bank?

    Asked by John.

    • Answer It takes a while. Upwards around 18-24hrs for it to be fully charged. But once charged it last for around 4-5x fully charging my phone.

      Answered by KarmaS

  • Questionwill this charge. my iPad 12?

    Asked by ryry.

    • Answer yes

      Answered by Anker Team

  • QuestionDo I need to buy any cords for this portable iPhone charger?

    Asked by Elle.

    • Answer The Anker Power Bank (20,000mAh, 15W, 2-Port) should come with a cable suitable for charging the power bank itself. You can use the included cable with any suitable wall charger to achieve the best results. If you need additional cables for charging your devices, you can use any USB-C to USB-C, USB-A to USB-C, or other compatible cables based on your device's charging requirements. It's always a good idea to check the specific accessories that are included with your power bank model to confirm whether you'll need to buy additional cables.

      Answered by Anker Team

  • Questionhow much wattage is it ok to charge this power bank is 45 watts good enough or too much?

    Asked by james.

    • Answer The Anker Power Bank (20,000mAh, 15W, 2-Port) has a USB-C input that supports charging at 18W (9V ⎓ 2A). A 45W charger is technically safe to use for charging this power bank as the power bank will only draw the maximum wattage it is designed to handle (18W). The additional capacity of the charger will not harm the power bank but will remain unused.

      Answered by Anker Team

  • Questioni purchased this power bank but the cable to charge it had broken . what is the type of cable i need to purchase?

    Asked by mel.

    • Answer For charging the Anker Power Bank itself, you will need a standard USB-A to USB-C cable. The power bank has a USB-C input port for recharging its battery. You will plug the USB-C end into the power bank. The USB-A end will plug into a wall charger (like the one that came with your phone or a computer's USB port). Important Note: Since this is a 15W power bank, you do not need a special high-speed data cable. Any reliable USB-A to USB-C charging cable from a reputable brand will work perfectly for this purpose.

      Answered by Anker Team

  • QuestionWhat is output voltage

    Asked by Larry.

    • Answer The output voltage for the Anker power bank products varies depending on the specific model, type of port, and charging technology used. Below is a summary of the output specifications for USB-C and USB-A ports: USB-C Output: 5V ⎓ 3A 9V ⎓ 2A / 9V ⎓ 3A 12V ⎓ 1.5A / 12V ⎓ 3A 15V ⎓ 3A 20V ⎓ 3A / 20V ⎓ 5A Some models support advanced outputs like PPS and larger voltages such as 28V ⎓ 5A. USB-A Output: 5V ⎓ 3A 9V ⎓ 2A 10V ⎓ 2.25A 12V ⎓ 1.5A Maximum output depends on the specific power bank and the number of ports being used simultaneously. For example, total output may be 20W, 65W, 100W, or even higher for advanced models.

      Answered by Anker Team

  • QuestionHow do you connect your iphone to this charger?

    Asked by GeeGee.

    • Answer With a USBC

      Answered by CherylB

  • QuestionHow do I charge iPhone from this device?

    Asked by Drew.

    • Answer To charge your iPhone using the Anker Power Bank (20,000mAh, 15W, 2-Port), follow these steps: Choose the Right Port: The power bank has 2 ports: USB-C and USB-A. For optimal charging speed, use the USB-C port, which supports up to 20W charging output (PD technology). Alternatively, you can use the USB-A port which provides up to 18W charging output. Connect the Cable: Use a USB-C to Lightning cable to connect your iPhone to the USB-C port, or a USB-A to Lightning cable for the USB-A port. Start Charging: Upon connecting the cable between your iPhone and the power bank, charging will automatically begin. For example, you can charge an iPhone 13 to 50% in approximately 37 minutes with the USB-C port. Enjoy fast and reliable charging for your iPhone with this device.

      Answered by Anker Team

  • QuestionIs this compatible with Iphone 15 promax?

    Asked by Mk.

    • Answer Yes, the Anker Power Bank (20,000mAh, 15W, 2-Port) is compatible with the iPhone 15 Pro Max. Most Anker power banks support charging for the latest iPhones and are equipped with features like PowerIQ and PD (Power Delivery) technology to ensure efficient and fast charging. The power bank's USB-C ports provide up to 20W output, making it suitable to charge your device reliably.

      Answered by Anker Team

  • QuestionIs this product compatible with an iPhone 7 Plus?

    Asked by Sandy.

    • Answer This product is compatible with most USB products.

      Answered by HeatherB

  • QuestionDo you recommend charging this device from plug in the wall?

    Asked by Beteljuice.

    • Answer Yes

      Answered by CherylB