Questions & Answers

Q: QuestionHow many devices can I charge simultaneously with this power bank?

• A:Answer You can charge up to 3 devices at the same time with this power bank.

Q: QuestionIs this power bank compatible with Apple products?

• A:Answer Yes, this power bank is compatible with Apple devices, as well as Samsung and Google devices.

Q: QuestionWhat type of battery does this power bank use?

• A:Answer This power bank utilizes a Lithium-ion battery.

Q: QuestionWhat is the battery capacity of this Anker power bank?

• A:Answer This Anker power bank has a capacity of 20,000mAh.

Q: QuestionIs it compatible with 1st and 2nd generation iPhone SEs?

Asked 1 year ago by Disappointed.

• A:Answer Yes

  Answered 1 year ago by MichelleWVerified Purchase

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Q: QuestionHow fast will this product charge my Samsung S20? How many times will it charge it?

Asked 1 year ago by Catz.

• A:Answer It can only provide max 20W to charge your Samsung S20. It can charge your Samsung S20 3 times

  Answered 1 year ago by Anker Team

  
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Q: QuestionIs this a dual voltage product? Can I charge it in EU using an adapter?

Asked 2 years ago by Powerbank.

• A:Answer Yes, you can charge it in EU using an adapter

  Answered 2 years ago by Anker Team

  
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Q: QuestionWell this device charge a laptop?

Asked 2 years ago by Anonymous.

• A:Answer it is not suggested to charge a laptop via this power bank

  Answered 2 years ago by Anker Team

  
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Q: QuestionWill this work with iPhone XR?

Asked 2 years ago by multitasker.

• A:Answer Yes works with XR phone

  Answered 2 years ago by RichardTVerified Purchase

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Q: QuestionIs this pack safe to take on a airplane?

Asked 2 years ago by Airplane.

• A:Answer Yes it is. I purchased mine a few days before a flight inhad scheduled. Caffied it on my backoack along with my IPad. Not a problem going through airport security.

  Answered 2 years ago by BigBoy

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Q: Questionwhat accessories come with this power bank

Asked 2 years ago by JOJO.

• A:Answer It just comes with one cable that's USB-A to USB-C to charge the power bank.

  Answered 2 years ago by DonnieVerified Purchase

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Q: QuestionHow fast will this charge a dead Moto G 5G 2025 model?

Asked 4 months ago by Joedirty.

• A:Answer The Anker 20,000mAh Power Bank with 20W output can deliver the fastest charge of up to 20W via the USB-C port. If your Moto G 5G (2025 model) supports a similar fast charging technology that is compatible with the power bank's output specifications, it should help charge your device quickly. For instance, the power bank can charge an iPhone 13 to 50% in approximately 37 minutes when utilizing the USB-C port at a 20W maximum output. The actual charging time for the Moto G 5G may vary depending on its battery capacity and charging protocol.

  Answered 4 months ago by Anker Team

  
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Q: QuestionHow do I know when fully charged?

Asked 4 months ago by Anonymous.

This question was asked about the related product: Anker - Power Bank (20000mAh, 20W, 1-Port) - Black

• A:Answer Dot indicator

  Answered 1 month ago by Chri7225

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Q: QuestionDoes this power pack come with any charging wires And i saw the word wireless! Can it charge a phone through induction it Qi?

Asked 1 year ago by Charger.

• A:Answer Wires are not included

  Answered 8 months ago by YANIERYVerified Purchase

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Q: Questionhow do I connect my iPhone SE to the charger and how do I connect the charger to a power source

Asked 1 year ago by Anonymous.

• A:Answer Plug and play just like if it was a wall charger minus the power brick

  Answered 1 month ago by Chri7225Verified Purchase

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Q: QuestionWill this charge an I phone 16?

Asked 1 year ago by Cassy.

• A:Answer Yes

  Answered 1 month ago by Chri7225Verified Purchase

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Q: QuestionIs this compatible with iPhone 16?

Asked 1 year ago by Coop.

• A:Answer Yes, it is compatible with iPhone 16

  Answered 1 year ago by Anker Team

  
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Q: QuestionCAN THIS BATTERY BE CARRIED IN THE AIR PLANE CABIN ?

Asked 1 year ago by ART.

• A:Answer Yes I just took mine to boston

  Answered 1 year ago by CarsonPVerified Purchase

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Q: QuestionDoes this power bank have two USB C outputs?

Asked 1 year ago by Bry.

• A:Answer The Anker Power Bank (20000mAh, 20W, 1-Port) does not have two USB-C outputs. It features: A USB-C output port (Power IQ 3.0) capable of delivering up to 20W PD (Power Delivery). A USB-A output port (Power IQ 2.0) delivering up to 18W. This model has one USB-C port that serves as both an input and an output port for charging. It does not have an additional USB-C output.

  Answered 1 year ago by Anker Team

  
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