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Questions & Answers

Page Showing 1-20 of 56 questions
  • QuestionWhat does this work with?

    Asked by Rmseeley.

    • Answer I used it on location in Oregon’s backcountry for a photography project. I needed a way to charge my camera batteries and this did the job for me. I was able to charge I believe 10 To 12 batteries off of 1 full charge on the anker. I also was able to charge my Ronin S gimbal along with my iPhone and iPad. I believe there’s a way to change a laptop but I think you need a special usb to whatever power plug you need for a laptop. I’ve been very happy with it and plan on buy another anker for a photography project out of the county next month. One piece of advice, do not use a iPhone power plug to charge the Anker! It will never charge and you will get very frustrated. Be sure to buy a 17 volt or higher power plug for charging! I bought a white power plug at Best Buy days later after realizing that not just any power plug will charge the Anker device.

      Answered by NVH8

  • QuestionCan this work with a Nintendo switch and if so does it hurt the battery over time.

    Asked by Kyler.

    • Answer This will not work with the switch, due to it not having any Power Delivery compatibility. This is the product you are looking for: https://www.bestbuy.com/site/anker-powercore-20100-mah-portable-charger-for-the-nintendo-switch-and-most-usb-enabled-devices-black/6277000.p?skuId=6277000

      Answered by Anker Team

  • QuestionDoes it work with a Samsung Galaxy s10 plus?

    Asked by DaveO.

    • Answer Yes, it can work with a Samsung Galaxy s10 plus. If you have any further questions, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.

      Answered by Roav Team

  • QuestionI want to purchase this for use with my Apple ipad pro 11" 1st gen (2018). Will it work? If yes, will I need to purchase any special adapter or cable to connect the ipad to the charger? Thanks in advance.

    Asked by DebbieA04114.

    • Answer Yes it will. You’ll need to have your original iPad charge cord or something similar. This charger uses a USB port for charging. It actually has 3 of them so you charge your iPad along with 2 other devices if needed. I’ve had mine for a little more than a month and am really happy with it.

      Answered by Texas

  • QuestionWhat is the size of this charger in inches?...LxWxH. The Metric system doesn’t make much sense to many people here in the USA which is what you provided in my earlier question regarding the size of this charger.

    Asked by Rooster.

    • Answer The LxWxH of this item is 7.1 x 3.1 x 0.8 inches. If you have any further questions, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.

      Answered by Anker Team

  • QuestionI order this battery charger does it come with a pouch to carry it around

    Asked by Slim.

    • Answer Yes it comes with a black draw string pouch

      Answered by Kimberlee

  • QuestionHow many times will this recharge a iPhone?

    Asked by Towerdog84.

    • Answer About 8-10 times

      Answered by Joncast

  • QuestionWhy does the USB C port stop working after a few uses?

    Asked by Wesley.

    • Answer Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need! If possible, please try the following steps to see if the issue persists: - If that port works when using another cable - If the port works fine with another device If it doesn’t help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!

      Answered by Anker Team

  • QuestionHow long does it take the device to charge??

    Asked by Guens.

    • Answer Recharging time:"13-15h (2A adapter);8-10h (QC3.0 charger)" Output:"Tow PIQ Ports: 5V=3A in total, 5V=2.4A per port; One QC Port: 5V=2.4A, 9V=2A, 12V=1.5A" Please provide the model of the device, then we will check it for you. If you have any further questions, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.

      Answered by Anker Team

  • QuestionWould this be able to charge an Apple Watch 5?

    Asked by lindy.

    • Answer Yes, it can charge an Apple Watch 5. If you have any further questions, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.

      Answered by Anker Team

  • QuestionWill this work on 7v heated vest, with a USB plug?

    Asked by Anonymous.

    • Answer As long as the connector fits it will work. The battery is a little heavy too and probably only give you a few hours before it dies. I used it on my laptop and it ran for a good 2 hours but I’m guessing since the vest does not need internet connection it might last longer. Charging time takes about 8 hours so I would charge it over night. Hope that helps.

      Answered by Lizz

  • QuestionDo it support usb-c to device

    Asked by David.

    • Answer This does have a USB-C Input port, but it does not do output. You would be looking for this: https://www.bestbuy.com/site/anker-powercore-26800-mah-portable-charger-for-most-usb-devices-black/6377110.p?skuId=6377110

      Answered by Anker Team

  • QuestionDoes it work with a Samsung Galaxy s10e?

    Asked by Melnani.

    • Answer Yes, PowerCore+ 26800 is definitely compatible with Samsung Galaxy S10e

      Answered by Anker Team

  • Questiondoes this charge with your reg iPhone charging cable

    Asked by Anonymous.

    • Answer It came with a micro USB cable and I used the plug from my phone

      Answered by Justaguy

  • QuestionDoes this come with the Anker wall charger in the photo?

    Asked by JohnC.

    • Answer What You Get: Anker PowerCore+ 26800 power bank, Micro USB cable, travel pouch, welcome guide, our 18-month worry-free warranty and friendly customer service.

      Answered by Anker Team

  • QuestionWhat charging block is the best for this device for the quickest charge?

    Asked by Rosie.

    • Answer Having recently purchased this power bank, I have exactly the same question. I apologize for not being able to directly respond to your question. My plan is to call Anker Customer Service. I am a big fan of Anker not only because of the quality of their products but because of their excellent customer service. Whenever I've had a question in the past or on the extremely rare occasion when I had a problem with a purchase, Anker's customer service was second to none. I just haven't made the time to call just yet. Good luck!

      Answered by CamilleT

  • QuestionCan you turn off when not in use or do you have to unplug to cables to shut off

    Asked by Cowboy.

    • Answer The second one

      Answered by Pampaspath

  • QuestionDoes it work with android phones and what are the input/output wattage???

    Asked by Whatsup.

    • Answer Compatible with most USB-charged devices, including iPhone 8 / X / XS / XS Max / XR (Lightning cable required), Android smartphones and tablets (including the Nexus 7), USB-C MacBooks / iPad (USB A to C cable required). Does not support Power Delivery fast charging for Apple devices. Not compatible with the iPod nano, iPod Classic, HP TouchPad, Dell Venue 11 Pro, Moto X 2015, Asus tablets; Not for devices with an input below 50mAh Output port: All three ports are Power IQ ports 1.Two normal Output Port: 5V=3A in total, 5V=3A per port; 2.QC Output Port: 5V=2.4A, 9V=2A, 12V=1.5A maximum input voltage: 5V~5.45V Input current &voltage:18W Quick Charge 3.0 If you have any further questions, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.

      Answered by Anker Team

  • QuestionWill this recharge my laptop? Or allow me to work while connected?

    Asked by Hump.

    • Answer Please use your original Apple charging cable (not included) to charge Apple products. Compatible with most USB-charged devices, including iPhone 8 / X / XS / XS Max / XR (Lightning cable required), Android smartphones and tablets (including the Nexus 7), USB-C MacBooks / iPad (USB A to C cable required). Does not support Power Delivery fast charging for Apple devices. Not compatible with the iPod nano, iPod Classic, HP TouchPad, Dell Venue 11 Pro, Moto X 2015, Asus tablets; Not for devices with an input below 50mAh If you have any further questions, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.

      Answered by Anker Team