“Do you need to plug the unit in and let it charge up before using it? If so how long?”
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For a Back-UPS Pro to charge properly, it's generally recommended to leave it plugged in for at least 8 to 12 hours after initial setup. This allows the internal batteries to reach a full charge, ensuring optimal performance. However, it’s a good practice to keep the UPS plugged in continuously, as this allows the battery to maintain a full charge and be ready for any power interruptions. If you need additional assistance, you may reach us at 800-800-4272 or via chat service through our support site - https://www.apc.com/us/en/support/. Support is available Monday – Friday, 8am – 8pm EST
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