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Thank you for your interest in our BN1500M2 UPS. The runtime will depend pm on the actual load being powered by the UPS see the runtime graph https://www.apc.com/us/en/products-runtime-graph/BN1500M2/apc-backups-pro-1500va-tower-120v-10-nema-515r-outlets-lcd-1-usb-type-c-+-1-usb-type-a-ports/ For more information, at your earliest convenience please reach out to APCbySchneider to troubleshoot the issue further. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4 or for the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
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