“I bought this unit but the battery was not simple to install. I flipped and turned the battery 180 degrees but the battery would not engage thus I had a beep every 2 seconds with the battery symbol blinking. It shouldn't be this difficult!!”
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I've not experienced much trouble getting a new UPS going. It arrives with the battery disconnected on the positive terminal - to keep from discharging the battery while in storage. I agree it's not real easy to get the positive terminal on the battery, but it really needs to be a really solid connection, so it really should be not so easy. If it was easy to connect, it would also be easy to corrode and come loose. It's the same deal when changing batteries - it's a bit difficult to get the terminals off the old battery and onto the new battery. But I've never had any problems with the battery terminals - they done' corrode and they don't come loose - so I'm OK with them being a little difficult.
Sorry, there was a problem. Please try again later.Thank you for your inquiry. I apologize that the battery is so difficult to install in the unit. The battery connection is snug so the battery doesn't come disconnected. If you are still having issues with the unit please do not hesitate to reach out to an APCbySchneider support team. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
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