Questions & Answers

Q: QuestionMy mother is 94 years old. She's having trouble remembering how to use her iPhone. (and the TV remote for that matter). So I'm looking to buy something for her to aid in making or taking phone calls on her iPhone. And control her smart TV?

Asked 7 years ago by DFWKen.

• A:Answer the HomePod will allow you to take and make calls when connected to the same WiFi server and if WiFi calling is enabled on her iPhone, I would not expect it to suport any control functions of her smart TV

  Answered 7 years ago by Over50GeekVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan you use the homepod in the shower (waterproof) or inside bathroom when showering in a damp environment??

Asked 7 years ago by waterproof.

• A:Answer The Apple HomePod doesn't have a water/dust resistance specification rating. Apple describes the operating conditions for the device as "Relative humidity: 5% to 90% noncondensing." By this description, you probably don't want to bring it into a bathroom with poor ventilation while showering. Even if the bathroom is well ventilated, you wouldn't want to bring a cold HomePod into a humid bathroom as that would cause condensation to form in/on the device. There are third party HomePod cases that do waterproof the device, but I haven't found any on the BestBuy site.

  Answered 7 years ago by BetaRayBillVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionCan the Home Pod connect with Alexa?

Asked 7 years ago by Danny.

• A:Answer No. Apple HomePods pair up with other Apple HomePods but other smart speakers like Alexa or Google do not.

  Answered 7 years ago by glisterVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionWe have connected the Apple TV to our LG smart tv. From what I’m reading, the Apple Home speakers will pair nicely with Apple TV. But what about when I’m watching through the Apps on the LG tv for certain things. Will the speakers pair up with the tv then

Asked 7 years ago by CAS.

• A:Answer Homepod links via Airplay to the Apple TV, not the LG, so if you have not already figured it out, you'll get the audio from the Apple TV and not the LG. Now most popular apps on the LG are already on the Apple TV, so unless there is an App on the LG that you use routinely that isn't, you should be able to use the Apple TV and HomePod for most viewing.

  Answered 7 years ago by MacinfoVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionHow can get my HomePod to play pandora radio stations withou usin AirPlay

Asked 7 years ago by Anonymous.

• A:Answer You cannot. You can only play third party music streaming apps through AirPlay. HomePod is only working with Apple Music if you are using Siri.

  Answered 7 years ago by Anthony92Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionWhere do you find the MAC address to hook up to WiFi. In the college dorm it is required to enter it to use the WiFi

Asked 7 years ago by Angel.

• A:Answer In the home app in your phone

  Answered 7 years ago by WilkinVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI sometimes play Pandora and downloaded music from my Macbook Pro. I want something that will be compatible. In addition I work and my mother is prone to falling would this work for her to call for help if needed? Or do I need something different?

Asked 7 years ago by Clueless.

• A:Answer Your mother would need another apple device nearby to make a call with the HomePod. The device itself can't make cellular calls but it can piggyback off another cellular device on the same network. If you are concerned about falls, the new Apple Watch Series 4 could be used as it has fall detection. If you got a cellular model for her, she could also request emergency help as well. It seems a bit strange to choose an Apple Product that she would need to charge every two days when you could get her a LifeAlert or something like that. I guess the fall detection feature is nice. Regarding using it to play back music, the HomePod is both a wifi and bluetooth speaker. This means you can use either technology for playback which gives you good range options. You can also initiate playback from any device or streaming service that can connect over bluetooth or wifi. This includes your laptop and Pandora.

  I would recommend:

  • 

    Apple Watch Series 4 (GPS + Cellular) 44mm Space Gray Aluminum Case with Black Sport Loop - Space Gray (Verizon) - (2018)

    User rating, 4.81 out of 5 stars with 396 reviews.

    (396)

  Answered 7 years ago by BetaRayBillVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionCan you play the HomePod speaker and Sonos together?

Asked 7 years ago by Nick.

• A:Answer Not yet. Apple has promised that with Airplay 2 they will enable multiroom support. However, until Sonos implements Airplay 2 (and they've said they will) you cannot play them together in a multiroom setup. I'm currently able to Airplay to my Sonos home theater through the Apple TV. If you have an Apple TV and want to play them together, you should be able to do that as soon as Airplay 2 is released.

  Answered 7 years ago by Monergist123

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionI am very curious how does the treble and the highs sound. Most people are all about the bass, but I am more of a treble guy than bass. I like a clear crisp sound and without an EQ for to adjust I am worried I will be lacking the higher treble I like.

Asked 7 years ago by Ockmel.

• A:Answer The treble is very balanced and a bit rolled off and not what I would call a bright speaker. This will vary from track to track but I suggest listening to some of your favorite demo tracks to get a feel.

  Answered 7 years ago by MrWhoMe

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionDo you have to pay a monthly service charge

Asked 7 years ago by Al.

• A:Answer Yes and No. No, this device specifically does not require a service fee. BUT to use it best, it helps to have an Apple Music account which does have a fee. Its not useless without Apple Music, but its not its best.

  Answered 7 years ago by Lucien

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionDoes this have internal parts made of gold or maybe platinum. How in the lords name do you justify the price... Sorry apple late to the show, Google got you beat and Alexa has you killed . There video platform is on a whole other level..To Little to late

Asked 8 years ago by Smartforone.

• A:Answer The smart capabilities are lacking campared to Echo and google home but the main focus is the speaker. The HomePod is one of the best bluetooth speakers out there right now. If u looked up any reviews on youtube you would know why its so expensive. I wasnt sure how the price was justified at first but after researching it I realized why.

  Answered 7 years ago by Smartforone

  Helpful (3)Unhelpful (2)ReportAnswer this questionShow more answers (3)

Q: QuestionI have an older Sonos speaker. Would the home pod connect to that?

Asked 8 years ago by JP.

• A:Answer No..Sonos and Apple are two different companies with two different systems, Similar but Different

  Answered 8 years ago by Chris

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: Questioncan i hook this up to my imac?

Asked 8 years ago by Anonymous.

• A:Answer With AirPlay, you can connect your Mac, iPhone, iPad, or Apple TV to the HomePod. Any audio played on these devices can be streamed to the HomePod for wireless audio.

  Answered 8 years ago by GuyS

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionWill this work with an ipod?

Asked 2 months ago by Ipod.

This question was asked about the related product: Apple - HomePod mini - Midnight

• A:Answer Usually it does not. Maybe it will work with the newest IPod, but if you have one of the older ones that don’t have a touch screen, it probably won’t.

  Answered 1 week ago by RyancoookVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes it play pandora or any other music apps other than Apple Music?

Asked 4 months ago by Cali.

This question was asked about the related product: Apple - HomePod mini - White

• A:Answer Yes, if you have the music service on you Apple branded cellular device, it should play other music services other than Apple Music.

  Answered 1 week ago by Ryancoook

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan it call 911?

Asked 4 months ago by RgnSS.

This question was asked about the related product: Apple - HomePod mini - Midnight

• A:Answer Yes, it can in fact call emergency services. To do so, just simply say “Hey siri, call 911.” Or “Hey siri, call emergency services.”

  Answered 1 week ago by RyancoookVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionMay I ask which color it is. Is the power cable included?

Asked 9 months ago by An.

This question was asked about the related product: Apple - HomePod mini - White

• A:Answer The power cable is built-in USB-C and it comes with the USB-C plug adapter.

  Answered 3 months ago by JeremyH

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIf I buy an open box, HomePod mini in excellent condition, is it covered by a factory warranty, or a Best Buy warranty, and guaranteed to be working out of the box?

Asked 11 months ago by Jon.

This question was asked about the related product: Apple - HomePod mini - White

• A:Answer It should be, but in some cases it may not.

  Answered 1 week ago by Ryancoook

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the warranty?

Asked 11 months ago by Rick.

This question was asked about the related product: Apple - HomePod mini - Space Gray

• A:Answer If you buy this product, take it home, and begin using it and it doesn’t work as intended, then you may be eligible via the warranty to take it back and get a replacement. In some scenarios the warranty even covers things that were totally your fault like spilling a drink onto it or other cases. With the warranty you will not be held responsible for these accidents.

  Answered 1 week ago by Ryancoook

  Helpful (0)Unhelpful (0)ReportAnswer this question