Questions & Answers

Q: QuestionIs this offer available for multiple lines on the same unlimited AT&T plan? Can I trade in multiple phones to purchase the same number of iPhone 12 Pro with the same deal for each?

Asked 5 years ago by Javed.

This question was asked about the related product: Apple - iPhone 12 Pro 5G 128GB - Pacific Blue (AT&T)

• A:Answer Yes we have done 4 so far on our plan

  Answered 5 years ago by NoneyaVerified Purchase

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Q: QuestionHow many phones can you trade in and do they have to be iPhones

Asked 4 years ago by Anonymous.

• A:Answer Check out the trade-in portal on BestBuy.com for information on trade-in value (https://www.bestbuy.com/tradein)

  Answered 4 years ago by Apple Inc.

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Q: QuestionIf I buy by one-time payment, its unlocked?

Asked 4 years ago by Martin.

• A:Answer No, this iPhone is not unlocked. Check with your carrier for their unlocking policy.

  Answered 4 years ago by Apple Inc.

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Q: QuestionI have a I phone 7 what would I get for a trade in

Asked 4 years ago by Janet.

• A:Answer Check out the trade-in portal on BestBuy.com for information on trade-in value (https://www.bestbuy.com/tradein)

  Answered 4 years ago by Apple Inc.

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Q: QuestionI have gift cards from you guys and i wanna buy this iPhone unlocked, full price, however the full price also shows i have to get a carrier... it doesn’t make sense to me.

Asked 5 years ago by Fanri.

• A:Answer Best Buy doesn’t sell this phone unlocked. You can purchase it from them as a One-Time payment however it has to be attached to either a AT&T, Sprint, or Verizon account. (PrePaid or pay as you go accounts don’t qualify) If you don’t have one of those carriers then you cannot buy the phone from them at this moment. The only unlocked phone that they sell is the iPhone SE2.

  Answered 5 years ago by CBrown

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Q: QuestionI am looking at the single payment option for AT&T. It says new line or account price. If I buy using this option, will I be able to activate it on my existing AT&T Prepaid account?

Asked 4 years ago by Misty.

• A:Answer Hi @Misty, The single payment option requires a new line or account on a postpaid plan, so you won't be able to activate it on your AT&T Prepaid account. David, AT&T Community Specialist

  Answered 4 years ago by AT&T

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Q: QuestionWhat is the difference between the 12 and the 12 Pro?

Asked 4 years ago by Mel.

• A:Answer Definitely has to be the camera. The iphone 12 has the two lenses while the pro has the three lenses. The pro also starts at 128gb and the 12 starts at 64gb

  Answered 4 years ago by Sami

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Q: Questionhow much is the monthly plan ? with Mexico ? I am on my nephews plan with verizon and will leave it [ no Mexico ]

Asked 4 years ago by Tony.

This question was asked about the related product: Apple - iPhone 12 Pro 5G 128GB - Pacific Blue (AT&T)

• A:Answer This was a plan offered by AT&T years ago which I added because we travel to Mexico at least 2X / yr. called “ roam Mexico “. It costs 0 dollars. Nil ! Which is the reason I make sure that it stays on 2 devices if I ever make any changes to my plan. Involves speaking with an agent ! If I changed anything online I would lose that part of my plan. Most agents don’t even know they had offered this feature.

  Answered 4 years ago by KingfisherVerified Purchase

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Q: Questionhow does the trade in work? does the phone have to be in top condition?

Asked 4 years ago by judy.

This question was asked about the related product: Apple - iPhone 12 Pro 5G 128GB - Pacific Blue (AT&T)

• A:Answer Check out the trade-in portal on BestBuy.com for information on trade-in value (https://www.bestbuy.com/tradein)

  Answered 4 years ago by Apple Inc.

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Q: QuestionCan I trade in a 6s on a 12 pro?

Asked 4 years ago by Bill.

This question was asked about the related product: Apple - iPhone 12 Pro 5G 128GB - Pacific Blue (AT&T)

• A:Answer Check out the trade-in portal on BestBuy.com for information on trade-in value (https://www.bestbuy.com/tradein)

  Answered 4 years ago by Apple Inc.

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Q: QuestionI use Cricket as my service provider. Can i buy an Iphone from you guys & take it into a Cricket store to have it activated????

Asked 5 years ago by iphonenerd.

• A:Answer In order to purchase an iPhone and activate it later at a provider, you must buy an unlocked phone. I don't believe that the iPhone Pro is available from Best Buy as an unlocked phone. So short answer is no.

  Answered 5 years ago by CaptKVerified Purchase

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Q: QuestionWe would like to trade in an iPhone 8 64gb for an iPhone 12 Pro 128 gb. We also would like to trade in an iPhone 7

Asked 5 years ago by Boudreaux.

• A:Answer I checked already how much my 7plus worth. Only $50 ! And my 7plus is in a very good condition. So I decided not to. It’s not worth it. I just give it to my relatives.

  Answered 5 years ago by LilyVerified Purchase

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Q: QuestionDo I need to trade in for this offer?

Asked 5 years ago by ches.

• A:Answer No you don't need to trade in to get the BestBuy discount unless you want to get the discount from AT&T as well.

  Answered 4 years ago by customerB

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Q: QuestionWhat is the trade in value of my XR phone? The phone is in excellent condition.

Asked 5 years ago by J.

This question was asked about the related product: Apple - iPhone 12 Pro 5G 128GB - Pacific Blue (AT&T)

• A:Answer I got $700 trade in on mine if you go through AT&T.

  Answered 4 years ago by cnisingle

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Q: QuestionIf I make a one-time payment for this phone connected to AT&T, can it be unlocked later to any carrier?

Asked 5 years ago by lalaland39.

• A:Answer Check with your carrier for their unlocking policy.

  Answered 5 years ago by Apple Inc.

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Q: QuestionWhat would the trade in value be on a 6+iPhone in great condition?

Asked 5 years ago by kitchenaidnut.

• A:Answer I have the same question with my iPhone 6 plus. I know Apple will give you $50 trade in value for it.

  Answered 5 years ago by slapshotses

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Q: QuestionI want unlock mobile 12pro, can u suggest for unlock 12pro to buy?

Asked 5 years ago by Hari.

This question was asked about the related product: Apple - iPhone 12 Pro 5G 128GB - Pacific Blue (AT&T)

• A:Answer Check with your carrier for their unlocking policy.

  Answered 5 years ago by Apple Inc.

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Q: QuestionIs this a prepaid straight talk phone

Asked 5 years ago by Turtle.

• A:Answer Hi Turtle, It was made for AT&T service, which works on Straight Talk. David, AT&T Community Specialist

  Answered 5 years ago by AT&T

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Q: QuestionIf I make a one time payment, will the phone come unlocked for any carrier?

Asked 5 years ago by Steven.

This question was asked about the related product: Apple - iPhone 12 Pro 5G 128GB - Silver (AT&T)

• A:Answer Only if the phone is paid off

  Answered 5 years ago by RayC

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