A:Answer Don't necessarily believe anything about Best Buy’s “open box” items. I purchased a computer as Open box - excellent, which Best Buy tells me should include all documentstion, original packaging, full warranty, etc. Upon receipt my purchase came in bubble wrap, caps missing from the keyboard and no documentation. I attempted to get some assistance from Best Buy customer service for a replacement keyboard, but could never reach anyone who could offer any assistance, and the promises that ‘someone’ would get back with me within 72 hours was another lie from Best Buy - the most appalling thing however, when attempted to register ownership for warranty purposes, the manufacturer advised me that there was only 4 months remaining on the initial 12 month warranty. Best Buy is willing used merchandise and fail to advise their customers - don't buy anything from these crooks.
