A:AnswerDid you purchase the insurance? Take them in to either Apple or Geek squad and they should be able to look up the coverage on them for you. If you haven’t had them that long there may be some kind of coverage on them. Just make an appointment or even try calling Apple and see if they can tell you over the phone . Good luck
A:AnswerBestbuy will be able to assist you with right department. Try giving them a call the Geek squad is great I never went to them and they weren't able to help me. Good Luck