Questions & Answers

Q: QuestionMy current Arlo Pro 2 cameras easily pick up people 25 ft in front of my house at night. If the spotlight activates on the Pro 4, will those people easily be made aware of it and keep moving. Direct answer please. No standard Manual answers. Thanks

Asked 4 years ago by KenC.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 1 Pack - VMC4050B - Black

• A:Answer Yes, when the spotlight comes on they will see it but you have the choice of having it go on or not go on. However, the Pro 4 Camera does have night vision and 25 feet away should not be a problem. If you buy the Pro 4 in a package with 3 or 4 cameras you may find you have different attachments for each of the cameras. I prefer the magnetic attachment to the wall and see that the individually sold Pro 4 Cameras you will find the magnetic attachment. Good Luck!

  Answered 4 years ago by MalMVerified Purchase

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Q: QuestionWe are having 300 gig Rural Wireless installed this week through AT & T. Is Arlo compatible or will it require more than we will getting?

Asked 4 years ago by JERB.

• A:Answer Arlo is great. I get 3 months of free service. Set up was simple. The wireless set is the bomb. So easy and se and use. Customer service now is a different animal. Don’t be in a hurry. You can’t talk to anyone. It’s a chat or text line.

  Answered 4 years ago by Bobby

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Q: QuestionCan the angle of the camera be changed remotely?

Asked 4 years ago by Apollo13.

• A:Answer No. These are fixed position cameras but they have a wide viewing angle.

  Answered 4 years ago by Status69

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Q: QuestionDoes it works with Alexa?

Asked 4 years ago by Anonymous.

• A:Answer This camera will work with Amazon's Alexa.

  Answered 4 years ago by Arlo Team

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Q: QuestionCan I add an additional arlo camera to these, if they don’t have what I want in stock now?

Asked 4 years ago by Robert.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 3 Pack - VMC4350P - White

• A:Answer These cameras can connect to a Smart Hub or Base Station as well as directly to your wifi router. Depending on the camera you purchase, you may need a Smart Hub or Base Station as not all Arlo cameras can connect directly to your WIFI Router.

  Answered 4 years ago by Arlo Team

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Q: QuestionCan I split up a multi pack of cameras? I want to buy three doorbells. and one 3 pack of cameras in order to give as a gift one doorbell and one camera to three different people.

Asked 4 years ago by Anonymous.

• A:Answer Yes, you can use the cameras with separate Smart Hubs or WIFI Routers.

  Answered 4 years ago by Arlo Team

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Q: QuestionIs there a solar panel to use to keep the battery charged

Asked 4 years ago by Steve.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera Security Bundle - 3 Wire-Free Cameras Indoor/Outdoor 2K with Color Night Vision (12 pieces) - Black

• A:Answer You can use a VMA5600 Solar Panel for the Arlo Pro 4 Camera. The solar panel is designed to trickle charge the camera, heavy usage & low light may affect performance. You can find more info here: https://www.arlo.com/en_be/support/faq/1152212

  Answered 4 years ago by Arlo Team

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Q: QuestionDo you have to have a smart phone to use Arlo? (we) just have a regular cell phone Thank You

Asked 4 years ago by Anonymous.

• A:Answer In order to access your Arlo cameras via your via, you will need to have a smartphone. Arlo app requirements: To download the mobile app for your Apple or Android device, visit your device's app store and search for Arlo. * Apple devices: For all future product and app enhancement updates, the Arlo app requires iOS version 11 or higher. * Android devices: For all future product and app enhancement updates, the Arlo app requires Android version 5.0 or higher.

  Answered 4 years ago by Arlo Team

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Q: QuestionWill the Arlo Pro 4 Camera security bundle support an additional 2 cameras over the initial 3 cameras for a total of 5?

Asked 4 years ago by Hilbilly.

• A:Answer Yes, you can do that. With the new Arlo Secure plan, it can now support unlimited number of cameras in the same account per location. ^RM

  Answered 4 years ago by Arlo Team

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Q: QuestionWill the Pro4 record the short video clips like my Pro 2 when activated by motion without a subscription? These clips are available for a week and I can download to my photo library. If so, would the hub be necessary for this?

Asked 4 years ago by JoeB.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 1 Pack - VMC4050P - White

• A:Answer No, a hub is not necessary to store clips as long as you have an Arlo Secure subscription. This camera comes with a 90-day free subscription. After that the current subscription price for 1 camera is $2.99/month.

  Answered 4 years ago by TimT

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Q: QuestionCan these cameras be added to a arlo pro 2 hub for stirage

Asked 4 years ago by Anonymous.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 3 Pack - VMC4350P - White

• A:Answer The Arlo Pro 4 camera can be directly connected to your router's 2.4GHz network and be able to manage it to the same Arlo account where your Arlo Pro 2 system is connected to. Also, this camera can be connected to Arlo base station with model numbers VMB5000, VMB4540, VMB4000, and VMB4500. Please check the model number printed on the back or bottom panel of your Arlo base station to verify if they are compatible. ^RM

  Answered 4 years ago by Arlo Team

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Q: QuestionHow long do the batteries hold a charge?

Asked 4 years ago by Trace.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera Security Bundle - 3 Wire-Free Cameras Indoor/Outdoor 2K with Color Night Vision (12 pieces) - Black

• A:Answer Not very long You have to buy the solar charger with it to work well

  Answered 4 years ago by KorenVerified Purchase

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Q: QuestionI bought the Arlo Pro 4 Spotlight Camera and it comes with a charging cable (USB at one end, magnetic connector on the other) but it doesn't have a Power charger. What type of power charger can I use? Apple iPhone chargers don't do the job.

Asked 4 years ago by Dooley.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 1 Pack - VMC4050P - White

• A:Answer The camera's adapter uses 5V 2A. ^RM

  Answered 4 years ago by Arlo Team

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Q: QuestionThe Arlo camera is connected on my husbands phone can I share it on my phone as well?

Asked 4 years ago by Lynne.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 1 Pack - VMC4050P - White

• A:Answer You can download the app as well to view anytime and share link to others through his in settings go to account and grant access. It will send a link and you both can view at anytime or together from both phones.

  Answered 4 years ago by Darkskys

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Q: QuestionI have the VMB4000r3 home base with 5 cameras with no subscription fee. I want to upgrade to the Pro 4. If I upgrade and purchase 5 Arlo Pro 4 cameras will I have the same benefits of my current plan of seven day cloud storage with NO subscription fees?

Asked 5 years ago by Hans.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 3 Pack - VMC4350B - Black

• A:Answer No. The Arlo Pro 4 cameras will come with free trial to Arlo Smart. When the trial expires, you have the option to purchase an Arlo Smart subscription. To learn more, please check this link :https://kb.arlo.com/88/. ^RM

  Answered 5 years ago by Arlo Team

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Q: QuestionIs there a lag or delay in the live view like in the Arlo Ultra?

Asked 5 years ago by MaryC.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 1 Pack - VMC4050P - White

• A:Answer Factors like internet speed of your network and possible wifi interference in the location might cause delay when streaming the camera live. ^RM

  Answered 5 years ago by Arlo Team

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Q: QuestionCan you disable the spotlight? Light pollution is a thing where we live, so want all the features of the camera, including night vision, but don't want the spotlight

Asked 5 years ago by PapaWhiskey.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 1 Pack - VMC4050P - White

• A:Answer Yes. In the app, go to the settings (gear icon) and go to video settings. From there go to low light settings and you can disable/enable the spotlight.

  Answered 5 years ago by Leeskin69Verified Purchase

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Q: QuestionI have an Android phone can I connect to Arlo Pro 4?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 1 Pack - VMC4050P - White

• A:Answer Yes, install the Arlo app and follow the prompts.

  Answered 5 years ago by Leeskin69Verified Purchase

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Q: QuestionIs the integrated spotlight a "white light" or a IR light Iinvisible to the human eye light?

Asked 5 years ago by Spotlight.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 1 Pack - VMC4050B - Black

• A:Answer It's a pretty bright, very visible led

  Answered 5 years ago by LKell87

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