Questions & Answers

Q: QuestionWhat is the field of view for this Arlo camera?

• A:Answer This Arlo camera has a wide 160° field of view.

Q: QuestionHow long does the free trial of Arlo Secure last?

• A:Answer The Arlo Pro 5S 2K includes a free 30-day trial of Arlo Secure service.

Q: QuestionWhat is included with this camera?

• A:Answer The Arlo Pro 5S 2K includes the camera, anti-theft mounts, a yard sign, and a dual battery charging station.

Q: QuestionHow is the Arlo Pro 5S powered?

• A:Answer This camera is battery-powered.

Q: QuestionDoes this camera work with Alexa?

• A:Answer Yes, this camera works with Amazon Alexa.

Q: QuestionIs the Arlo pro 5s camera compatible with the Arlo pro 3 system?

Asked 1 month ago by kevin.

• A:Answer The Arlo Pro 5 is compatible with any Arlo Smart Hub model VMB4000 and newer. However, it is not necessary to connect the Arlo Pro 5 to an Arlo Smart Hub. You can simply add the Arlo Pro 5 to your existing Arlo system by connecting it directly to your Wi-Fi network.

  Answered 2 weeks ago by Arlo Team

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I use a VMB 5000 hub and not have to pay a monthly fee?

Asked 4 months ago by Marvlus.

• A:Answer You can but this will not give you online access the view your videos. You can store to a thumb drive on the VMB 5000 but you have to remove the drive and put it in a pc to view it. Worthless without having to pay for a monthly plan.

  Answered 3 months ago by BillBVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow can I view the images picked up on the camera?

Asked 4 months ago by Anonymous.

• A:Answer Any recorded events captured by the Arlo Pro 5 can be viewed on the Arlo Secure app feed. Please keep in mind that an Arlo Subscription or Arlo trial is required to access recorded events on the app's feed.

  Answered 4 months ago by Arlo Team

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDOES THE Arlo - Pro 5S 2K Indoor/Outdoor Wire Free Spotlight Security Camera- 2 Camera - White HAVE A BUILT IN SOLAR GHARGER??

Asked 1 year ago by RICK.

• A:Answer No, it does not have a built in Solar Panel, however, a stand alone solar panel is available for purchase as an accessory.

  Answered 1 year ago by Arlo Team

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionIn what category should I connect if my app doesn’t show pro 5s 2k?

Asked 1 month ago by Anonymous.

Q: QuestionCan I add these to an existing subscription (with Pro 4s) if they will be located at a different house and a different wifi router?

Asked 1 month ago by Traveler.

• A:Answer Yes, the Arlo Pro 5 can be added to your account with your Arlo Pro 4s, as it can connect directly to WIFI.

  Answered 2 weeks ago by Arlo Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the arlo pro5S 2K require wifi service or can I use my phone for the data?

Asked 1 month ago by mike.

• A:Answer The Arlo Pro 5S can connect to any 2.4 or 5 GHZ WIFI connection. The Arlo Pro 5S requires about 2 Mbps of upload bandwidth per camera.

  Answered 2 weeks ago by Arlo Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I use with VMB 4000 r3 base station?

Asked 2 months ago by 19khamilton.

• A:Answer Yes, the Arlo Pro 5 is compatible with any Arlo Smart Hub VMB4000 and above.

  Answered 2 months ago by Arlo Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo you have to purchase a monthly service or can you watch it from your phone ?

Asked 2 months ago by Anonymous.

• A:Answer No, a monthly service is not required to view the live feed of the Arlo Pro 5 through the Arlo Secure app.

  Answered 2 months ago by Arlo Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this detect vehicles and send a alert of that without a subscription?

Asked 2 months ago by Mark.

• A:Answer You need an Arlo Secure subscription to get intelligent alerts specifically for vehicles. Without a plan, you will receive only basic motion alerts.

  Answered 2 months ago by Arlo Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat type of charger does this need?

Asked 2 months ago by Liz23.

• A:Answer The Arlo Pro 5 requires an Arlo magnetic charging cable (included) and a 9V power adapter.

  Answered 2 months ago by Arlo Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow much is the service monthly

Asked 3 months ago by grandma.

• A:Answer Arlo offers a variety of plans for your convenience; please refer to the Arlo website for additional details.

  Answered 2 months ago by Arlo Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan these connect to a VMB4000 hub?

Asked 3 months ago by tommyb3.

• A:Answer Yes, the Arlo Pro 5 Cameras are compatible with any Arlo Smart Hub VMB4000 and above.

  Answered 2 months ago by Arlo Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo these camera's work on Google's Nest Subscription?

Asked 4 months ago by RENER.

• A:Answer Yes

  Answered 3 months ago by CitykidVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question