Questions & Answers

Q: QuestionDoes it have a thunder bolt 3 port?

Asked 6 years ago by Charlie.

• A:Answer This laptop does not have a Thunderbolt 3 port.

  Answered 6 years ago by ASUS Answers

  
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Q: QuestionDoes laptop overheat? Noticed when used as a tablet became very hot. Using external fan for now. Only had it 5 days. Use approx 4-5 hours a day.

Asked 6 years ago by Colonel.

• A:Answer Since my wife got this 5 weeks ago it has shutdown and froze on the average of 2-3 times daily for no apparent reason. We're on our second 5 fan cooling pad but still keeps shutting down. I suspect a bad computer. As an Elite Plus member probably going to send this bad boy back and try another within our 45 day return period...great advantages but this random shutdown is trying her patience. She does play WOW, but I don't see why this would cause these random shutdowns. Many updates? Overheating?

  Answered 6 years ago by Colonel

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Q: QuestionHow much does it weigh?

Asked 6 years ago by Nusin.

• A:Answer Listed weight is copy pasted from another listing (the one with two hard disks). I put this bad boy on a kitchen scale, and it is 4.29lbs (4lbs 4.7oz), with the charger +cable another 0.98lbs (15.7oz). Not bad for a gtx card laptop. The power brick was a little surprising, I thought in 2019 we were past actual bricks... Asus, when are you going to have a competent person write an accurate description of your products? Check out all your best buy 2-in-1s,while you're at it, half of them have the wrong specs.

  Answered 6 years ago by Andrei

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Q: QuestionHow long is the battery life?

Asked 6 years ago by Karen.

• A:Answer Anywhere between 4 to 7 hrs, depending on the brightness, wireless connectivity, volume, and screenpad being turned on/off. This laptop has a bigger battery than the Q536FD model with 2TB HDD

  Answered 6 years ago by KahinDur

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Q: QuestionIs this a vivobook or a creator?

Asked 6 years ago by Luca.

• A:Answer It is a Zenbook Flip Series.

  Answered 6 years ago by ASUS Answers

  
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Q: QuestionIs this laptop coming with fingerprints scanner?? I was trying to see some reviews about this laptop but once I put the model number appeared the ZENBOOK PRO is this a zenbook pro version???????

Asked 6 years ago by JoseVar15.

• A:Answer Yes it is a Zenbook No fingerprint feature

  Answered 6 years ago by YunyVerified Purchase

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Q: QuestionIs this laptop MPP-compliant? Does it work with an active pen?

Asked 5 years ago by SpyairOtaku.

• A:Answer Yes, the laptop is MPP-compliant and does work with active pen like, ASUS pen.

  Answered 5 years ago by ASUS Answers

  
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Q: Questionwhen I open the laptop for the first time and ask me several questions during the initial setup I skip to extend keyboard, Please advice how to enable extend keyboard? please also advice how can I use the touchpad as secondary screen. Thank you.

Asked 5 years ago by cvone.

• A:Answer Please reach out to our support team here: https://www.asus.com/support/callus

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionIs the ScreenPad in this laptop the 2.0 or the 1.0?

Asked 5 years ago by Gabe.

• A:Answer This laptop has ScreenPad 2.0.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionHi Is this laptop comes with intel optane memory in it or any slots available for intel optane memory?

Asked 5 years ago by Anonymous.

• A:Answer Yes, the laptop comes with a Optane memory, there is no slot for an Optane memory.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionWhat are the display specs? Like how much sRGB does it cover?

Asked 5 years ago by Nguyenpowell.

• A:Answer The display specifications are: Screen Size: 15.6 inches Screen Resolution: 3840 x 2160 (4K) Touch Screen: Yes Display Type: Touchscreen Widescreen LED-LCD

  Answered 5 years ago by CommunityAnswer

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Q: QuestionWe have picked up 2 of these at two different Best Buy locations and returned them because they were not restored properly. Does this one that will be shipped in Certified condition have the original software from the manufacturer? (required for full use)

Asked 5 years ago by Walter.

Q: QuestionCan I connect to 2 external monitors with this laptop? I was told by Best Buy that I could (via the hdmi port and the USB-C port) but I'm unable to connect through the USB-C. Should that work or does the USB-C not support video?

Asked 5 years ago by JLHF.

• A:Answer Unfortunately, this Type C does not support Display. It only supports data transfer.

  Answered 2 years ago by ASUS Answers

  
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Q: QuestionCan you add additional storage? if so how much?

Asked 5 years ago by Remyatlanta.

• A:Answer No. The RAM is soldered in. It mentions that under the product specs for this laptop, but if you don't see the answers in the specs for a laptop you're very interested in download the product book and find out from it. It'll give you answers that are 100% accurate and you'll have them a lot sooner rather than waiting on someone to answer your questions.

  Answered 5 years ago by Rebecca

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Q: Questionis this a 2 in 1 laptop?????

Asked 5 years ago by murph.

• A:Answer Yes, which makes it a shame that if you filter your search results on Best Buy's website to 2-in-1s only, this laptop doesn't show up...

  Answered 5 years ago by Andrei

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Q: QuestionCan this laptop support Fl studio 20?

Asked 5 years ago by Luca.

• A:Answer Yes, this model meets the requirements.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionConnecting to vizzio smart tv via hdmi cord no volume at bose sound system

Asked 6 years ago by Shadow.

• A:Answer For troubleshooting help, please reach out to ASUS Support either by phone, chat, or email. https://www.asus.com/support/

  Answered 6 years ago by ASUS Answers

  
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Q: QuestionAbout it getting hot when I play video games. This is a gaming laptop, its supposed to be made to handle high graphics and data. why is it running hot and sounding stressed when its supposed to be made for that. Is it going to shut down when I play?

Asked 6 years ago by justme.

• A:Answer When gaming and during other intensive applications, both the CPU and GPU will get warm. This is perfectly normal, even for high performance laptops. If you are concerned about the health of your device, please contact ASUS Support either by phone, chat, or email. https://www.asus.com/support/.

  Answered 6 years ago by ASUS Answers

  
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Q: QuestionWhy is the fan so loud? And why does it get hot so fast? I just got this computer today to replace my other Asus and started to play my first game and I cannot get passed hearing the fan the whole time and it's getting very hot underneath.

Asked 6 years ago by justme.

• A:Answer The fans will change RPM automatically depending on the application. For advanced troubleshooting help, please reach out to ASUS Support either by phone, chat, or email. https://www.asus.com/support/

  Answered 6 years ago by ASUS Answers

  
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