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I had the same issue and went to BestBuy store to ask. Turns out they sent an email right away that had Kasperky info on it. I did an email search of BEST BUY and found it, not problem.
Sorry, there was a problem. Please try again later.The Best Buy rep offered us the Kapersky when we purchased the laptop. They give you the DVD that has a download code to use since this laptop doesn't have a CD/DVD.
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