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  • Question
    The Best Buy specs say it has 6GB DDR4 SDRAM (2133 Mhz) with a maximum of 12GB but only one memory slot. Is that true or are there two memory slots since SODIMM only comes in 4GB and 8GB?   (4 Answers)

    By aaardvark November 13, 2016.

    Answers
    • Best 
      Answer

      There are 4GB that you can't remove and 2GB in the slot that you can change out to 4GB or 8GB to max it out to 12GB (replace existing 2GB stick with 4GB stick).

      By BigB November 18, 2016.

    • Question
      i have question about keyboard backlight.. why it is not working   (5 Answers)

      By kasi November 26, 2016.

      Answers
      • Best 
        Answer

        There's a Button for turning on your backlit, find it in one of your Function keys, ex. F1- F12, fund the symbol that looks like a keyboard icon with flash.

        By Braulio November 26, 2016.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      Does this 2 in 1 have a cd/dvd drive. The answers below are confusing, one person says it does have a cd/dvd drive, but the other person says no. Which one is it? Thanks   (10 Answers)

      By Anonymous November 25, 2016.

      Closed to new Answers

      Answers
      • Best 
        Answer

        The specifications clearly state that there IS NO DVD player or disc tray in this model.

        By CherelleDay November 25, 2016.

      • Question
        Can I change out the hdd for an ssd or is their an existing expansion slot?   (1 Answer)

        By Anonymous October 5, 2016.

        Answers
        • Best 
          Answer

          Yes, you can replace the 1TB 5,400 rpm (fairly slow) hard drive with an SSD. It's fairly easy, as long as you're reasonably handy with a screwdriver. I replaced mine with a 256GB Toshiba Q Pro SSD. Runs very, very fast. Boot-up is nearly instant, and that's WITH BitLocker installed on the boot partition. Get one.

          By KDog October 11, 2016.

        • Question
          Does it have a back-lit keyboard   (10 Answers)

          By Mandy November 24, 2016.

          Closed to new Answers

          Answers
          • Best 
            Answer

            Yes, it states very clearly under features that there is a backlit keyboard.

            By CherelleDay November 25, 2016.

          • Question
            How well does the built-in fingerprint reader work?   (5 Answers)

            By HS8230 November 24, 2016.

            Answers
            • Best 
              Answer

              It works really well. I bought this about 4 weeks ago and I haven't had to type my password not even once the fingerprint reader has worked every single time for me on the first try and you don't need to apply much pressure either.

              By Haythere88 November 24, 2016.

              • Verified Purchaser
              • My Best Buy® Member
          • Question
            does it make loud noise when its on for long time? and how is the build quality? is the body material plastic or aluminum? how would you compare it to HP Pavilion?   (3 Answers)

            By Jason November 19, 2016.

            Answers
            • Best 
              Answer

              Aluminum top, aluminum on keyboard, plastic on bottom. Build quality is good, but compared with an HP 360 about on par, Can't compete with the better HP spectre brand tho. BUT price wise, it's just as good. No loud noise at all--left it on for hours while updating Win 10 and can barely hear it. When it shuts down I barely notice the noise either. Fan relatively quiet. Does not heat up very much

              By FeenixT November 28, 2016.

              • Verified Purchaser
              • My Best Buy® Member
          • Question
            It says it has a 7th gen I5-7200U processor but it also says it has HD-520 graphics which are 6th generation graphics. Which is it?   (3 Answers)

            By jj73 November 13, 2016.

            Answers
            • Best 
              Answer

              CPU ID Reports the Graphics as the 620 on this Kaby Lake 7th Gen i5-7200U CPU based laptop.

              By MrToad November 25, 2016.

            • Question
              The Best Buy specs say it has 6GB DDR4 SDRAM (2133 Mhz) but the ASUS site (which points to the Best Buy Q304UA-BH15T11) says 6GB DDR3L SDRAM (1600 Mhz). Is the ASUS site incorrect (perhaps referring to an earlier model)?   (4 Answers)

              By aaardvark November 13, 2016.

              Answers
              • Best 
                Answer

                ddr4 ram 2133 Mhz not ddr3, the ddr3 was from the old i756200u version of this laptop, the new one has ddr4

                By laptopgeek24 December 18, 2016.

                • Verified Purchaser
                • My Best Buy® Member
            • Question
              How is the battery life (without battery saver options) and How is the mouse/track pad?   (5 Answers)

              By RandyBeaman September 28, 2016.

              Answers
              • Best 
                Answer

                It varies; using power-saving techniques (lowering screen brightness, turning off WiFi, BlueTooth, etc) you can get close to 10 hours. Typical, however, is 7 to 8.5 hours. Pretty good for an i5 processor.

                By KDog October 11, 2016.

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