“I used this laptop for a month, overall performance is good, but there is an issue I would like to solve: I cannot power on the computer without power cable plugged in. Is this a software issue or a hardware issue?”
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If its not keeping charge and only works when on power, there is some issue . I would recommend you contact ASUS warranty or if you can return the laptop, do it and get a replacement
Sorry, there was a problem. Please try again later.That is most likely a battery hardware issue. If the issue continues, please contact Best Buy customer service to arrange a warranty repair.
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