“I used this laptop for a month, overall performance is good, but there is an issue I would like to solve: I cannot power on the computer without power cable plugged in. Is this a software issue or a hardware issue?”

1-2 of 2 Answers

• If its not keeping charge and only works when on power, there is some issue . I would recommend you contact ASUS warranty or if you can return the laptop, do it and get a replacement

  Answered by Ibee 5 years ago

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• That is most likely a battery hardware issue. If the issue continues, please contact Best Buy customer service to arrange a warranty repair.

  Answered by ASUS Answers 5 years ago

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