Questions & Answers

Q: QuestionIs the graphics card able to operate with recent NVIDIA Driver Updates? A dramatic drop to 10 FPS has been consistent even after troubleshooting. Laptop had MB Replaced and OS reenstalled.

Asked 3 years ago by Anonymous.

Q: QuestionWhat is the output on the HDMI port? Is it also 144hz? I would like to game on a bigger monitor

Asked 4 years ago by Andy.

• A:Answer Yes, the HDMI port will support 144Hz refresh rate.

  Answered 3 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this run at max frames n tear down?

Asked 4 years ago by Luke.

• A:Answer As long as the laptop meets the system requirements of the game, Windows, chipset and video drivers are up to date, the game will run at maximum frames per second.

  Answered 3 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI ordered this laptop when it was $999.99 but my order got cancelled because it went out of stock. The sale is about to end and it still isn't restocked and I can't have it delivered. Can the sale please be extended untilI can order it with no problems?

Asked 4 years ago by J510.

• A:Answer I would go to your local Best Buy and tell them that , I had a similar experience but mine went out of stock so they matched the price and even threw in an extra $100 so I got a better one for the same price

  Answered 4 years ago by Steelcity97Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionPower button is red and screen won't turn on even if its plugged in

Asked 4 years ago by Computer.

• A:Answer Please reach out to our support team here: https://www.asus.com/support/callus

  Answered 4 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this laptop have a slot to read SD cards?

Asked 4 years ago by DepressedLeaguePlayer.

• A:Answer No, this model does not come with a SD CARD reader.

  Answered 4 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat "series" is this laptop? Trying to buy an extra power cable.

Asked 4 years ago by KSE.

• A:Answer The series of the notebook is ROG Zephyrus.

  Answered 4 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI am planning on upgrading the ssd, what type can I use ? I’m new to gaming pc

Asked 4 years ago by Steelcity97.

• A:Answer The laptop supports NVMe PCIe M.2 SSD.

  Answered 4 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat type of mouse would I use with this laptop? My old usb mouse wont fit the port.

Asked 4 years ago by Anjyl90.

• A:Answer I’m using a Bluetooth mouse. It works very well. No ports involved.

  Answered 4 years ago by BillPVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionhey would this laptop work with warzone and streaming???? and how many usb ports dose it have????

Asked 4 years ago by questions.

• A:Answer This laptop will work with Warzone and streaming, you may need to adjust your graphical settings to your desired preference. There's a total of 4 USB: 1 x Thunderbolt 3 with USB3.2 Gen 2 and DisplayPort™ 1.4 and Power Delivery 3.0 (Input: 20V/3.25A, Output 5V/3A) 2 x USB3.2 Gen1 Type A right side 1 x USB3.2 Gen2 Type A left side

  Answered 4 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionif i want to use a wireless mouse will I need to use the additional USB receiver or is there something built into accommodate the mouse

Asked 4 years ago by ItemDisplayed.

• A:Answer This answer really depends on how your mouse. However, this notebook does feature Bluetooth 5.1.

  Answered 4 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I put a hdd in it? what are the storage options and what are the upgrading options?

Asked 4 years ago by Omer.

• A:Answer This machine does not support HDDs. You can add one additional M.2 drive to this device. https://dlcdnets.asus.com/pub/ASUS/GamingNB/GU502LU/E16075_GU502LWS_LVS_LU_LI_Upgrade_Guide_WEB.pdf

  Answered 4 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it have a disc drive?

Asked 4 years ago by Customer69.

• A:Answer No, this model does not come with an optical disk drive.

  Answered 4 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow does this laptop compare to the xbox series x?

Asked 4 years ago by JustSpeedy.

• A:Answer Got it for my son and he loved it.

  Answered 4 years ago by CandyVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this run Ark: survival evolved smoothly?

Asked 4 years ago by Zanebear2004.

• A:Answer Yes, this system exceeds the system requirements for that title.

  Answered 4 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this laptop work well with Vmix for streaming videos?

Asked 4 years ago by Kath.

• A:Answer Based on the system requirements posted here, this machine exceeds the recommended requirements. You should have no issues. https://www.vmix.com/software/supported-hardware.aspx

  Answered 4 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this laptop good for streaming, recording videos, and video editing?

Asked 4 years ago by Alex.

• A:Answer Yes, this is a very capable gaming, streaming and editing machine.

  Answered 4 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you help me. After I installed Samsung 980 1TB. My laptop are not working. No indication power light and power supply like a dead laptop How to fix my laptop? Thanks

Asked 4 years ago by lEoV.

• A:Answer Please reach out to our support team here: https://www.asus.com/support/callus

  Answered 4 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you help me. My laptop are not working after I installed Samsung 980 nvme m.2. The power button is only color white. What can I do to fix my laptop asus zephyrus m15?

Asked 4 years ago by lEoV.

• A:Answer I recommend returning your machine to stock configuration and checking for a boot. If you continue to have power issues, please contact Best Buy customer service directly for warranty support.

  Answered 4 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question